Claims Specialist III

🚕 Are you keen to work somewhere that’s stimulating and friendly, with loads of opportunities for growth and plenty of freedom to make a real impact? This could be the place for you!

We are looking for a Claims Specialist III (CS3) to join us at INSHUR! We’re based in Dallas, TX ⭐ , with offices in New York City  🗽and Westlake, CA ⛰️ and our company embraces a hybrid working model, allowing you to thrive in both collaborative office settings and the comfort of your own home 🏠. You’ll have the opportunity to work remotely while also connecting with your colleagues at our Dallas office at least 4 days a week initially and reducing to 1 day a week following your orientation, typically 90 days, fostering a dynamic and supportive environment.

You’ll be working on re-inventing insurance in exciting markets across multiple territories including the UK 🇬🇧, US 🇺🇸, and the Netherlands 🇳🇱, with plans to expand into new European countries.

Supported by (and reporting to) Claims Manager and Team Leaders, you'll be joining a friendly team of 50 specialists who believe in delivering great customer service at scale. 

We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride.

What you'll do

As our Claim Specialist III (CS3) you will be responsible for handling and resolving commercial auto claims across the United States.  The claims that are assigned to you will involve coverage investigations, liability negotiations, third-party bodily injury, and litigation, and you will be responsible for setting and maintaining reserves, assigning defense counsel, negotiating settlements with attorneys, issuing payments, and interpreting policy contracts.

🎯 While we prioritise aptitude and passion over a strict checklist of requirements, we've outlined a core set of skills we believe will lead to success in this role. To make things clear, we’ve categorised them into “essentials to thrive in the role” and “additional skills that could set you apart”

We'd love to hear from you if you have

…these essentials to thrive in the role; 

• Experience handling third-party bodily injury claims in a personal auto or commercial auto space at a recognized insurance carrier

• Have already secured an insurance license in Texas, or can secure a license within 30 days.
• Ability to secure a license in California and/or New York within 45 days.
• Enjoy working in a fast-paced environment.
• Understand that customer satisfaction and retention is driven by handling claims well.
• Are passionate about building a successful career in Claims.
• Helped resolve customer concerns in your most recent role.
• Understand the value of contributing to a team’s shared success.
• Ability to work from our office in Irving, TX 4 days a week during your orientation period ( typically 90-days) and then to 1 day a week in the office thereafter

… these additional skills that could set you apart

• A bachelor’s degree is strongly preferred.

You’ll love it here if you: 

💡 Thrive navigating ambiguity and finding clarity in uncertain situations.

👏 Take pride in being accountable and owning your responsibilities.

🚀 Enjoy in a fast-paced environment where change happens quickly.

🔧 Are solutions-focused and driven to overcome challenges.

💪 Embrace resilience and adapt to setbacks with a positive attitude.

🧠 Are intellectually curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding.

You may not enjoy working here if:

⏳ Prefer a more structured, slow-moving environment.

📝 Feel most comfortable when tasks and processes are clearly defined from the start.

🤔 Struggle with handling multiple challenges at once or adapting to frequent changes.

🚫 Tend to stick strictly to your defined role and avoid contributing outside of your responsibilities.

What to expect from the process: 

Screen & Intro: 20-minute call with the Talent Team to discuss the role and your experience.

First Interview: 60-minute video call with a Claims Manager or Team Lead and People Partner to delve into the role, including technical questions and an opportunity for you to ask questions.

What we offer

Our budget for this role is up to $72,500pa and we will take into account any previous experience when agreeing on the final offer. 

We offer all our employees stock options. We've also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing. Here’s a sample of what this includes:

🌴 25 days of holiday (+5 days after 5 years), 5 sick days and 8 federal holidays

🩺 Medical, dental and vision health insurance plans

🛡️ Life insurance, short-term, and long-term disability benefits 

🍼 13 weeks fully paid parental leave for all new parents, regardless of your gender

💵 401(k) with 4% company match

🚉 Commuter Benefits

🕐 Flexible working hours to fit your lifestyle

📚 $650 annual training allowance & learning opportunities

🧘‍♀️ $50 monthly wellbeing and home setup allowance

📞 24/7 Employee Assistance Program and mental health benefits

It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need. 

About Us

🚕 INSHUR is the fastest-growing global provider of insurance for the on-demand economy, making coverage fair and accessible for drivers.

💡Cutting edge technology & deep insurance know-how underpins our revolutionary offering for on-demand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber, Amazon, Bolt, FREENOW and OLA, we’ve been helping drivers stay on the road since 2016 through our data, technology and in-house insurance expertise.

🚀 Backed by some off the most forward thinking VC’s including Viola Growth, JVP, Munich Re, Viola Fintech, MTech Capital, Antler, and MS&AD, we have secured over $70 million in funding  as well as the acquisition of American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future.

🌍 As a global team of around 250 people based across the US, UK, and the Netherlands, we value:

🤝 Generosity, inclusivity, open-mindedness, and diversity

🏆 Delivering great results and learning in the open

🎯 Freedom to make long-term, high-impact decisions

💙 The wellbeing of our teammates and the people around us

And… Enjoying the ride!

Equal opportunities

🌈 At INSHUR, we believe that having a diverse team where everyone can bring their authentic selves to work is key to our success. We’re passionate about creating equal opportunities and making the tech industry a better place for all and we don’t discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age.

🌍 As of July 2024, our team consists of 43% women, 26% from BAME or BIPOC backgrounds, and 13% LGBTQ+ 🌈. We proudly represent 30+ nationalities and span multiple generations, including Baby Boomers, Gen X, Millennials, and Gen Z. We’re proud to have been recognised for Diversity and Inclusion by the British Insurance Awards 🏆.

🏢 We recognise that early-stage companies often hire people similar to the existing team—something we’ve worked hard to overcome. We follow a structured hiring process and ensure our interview teams are trained to foster inclusivity and equity.

⏰ While this position is advertised as full-time, we’re flexible on specific arrangements and happy to discuss options like part-time, job-sharing, or other flexible work setups for the right candidate.

🛠️ If you need any adjustments during the interview process, please let us know, and we’ll do our best to accommodate your needs.