Business Analyst V

Job Title: Senior Business Analyst—inflight Records
Location: Remote
Employment Type: Full-Time

About Us:
DMV IT Service LLC is a trusted IT consulting firm, delivering tailored solutions to businesses and individuals since 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our consulting expertise spans system administration, cybersecurity, networking, and IT operations, empowering clients to achieve their technology goals. With a client-focused approach, we also offer online training and job placements to build long-term IT success.

Job Overview:
As a Business Analyst—inflight Records, you will be a pivotal member of the Inflight Records team, dedicated to analyzing, managing, and enhancing systems related to Flight Attendant (FA) operational data. Your efforts will focus on defining requirements for managing flight attendant records, operational metrics, compliance tracking, and performance data to streamline workflows and boost operational efficiency. This role requires close collaboration with cross-functional teams to deliver features that improve flight attendant operations and overall service quality.

Requirements

Key Responsibilities:

1. Business Insights and Analysis
• Analyze complex FA performance, attendance, training records, and compliance data.
• Identify trends, pinpoint challenges, and suggest improvements based on FA data and operational metrics.
• Use predictive analytics to forecast staffing needs and advise on potential business impacts and changes.
2. Tool Proficiency
• Utilize tools such as Power BI, Kibana, and UDH for data gathering, analysis, and visualization to support data-driven decisions.
3. Collaboration with Stakeholders
• Translate high-level business requirements into detailed user stories for development and QA teams.
• Ensure alignment of FA record management systems with broader company objectives, enhancing efficiency and compliance.
4. Project Management and Methodology
• Apply Agile methodologies (Scrum, SAFe, Kanban) to prioritize and manage digital projects focusing on FA record management.
5. Presentation and Reporting
• Prepare and present reports to senior management, offering insights and recommendations to optimize FA performance and compliance.
• Create clear and insightful visualizations for decision-making processes.
6. Collaboration with Developers
• Coordinate with developers to align FA records management systems with technical roadmaps and business strategies.
• Serve as a liaison between business and technical teams, promoting effective implementation and continual improvement of FA data systems.

Experience:

• Minimum 6 years in an airline business analysis role, focusing on employee records or operational data management.

Skills & Knowledge:

• Expertise in business analysis, operational records systems, and Agile project management.
• Proficiency with data analysis tools like Power BI, Kibana, and UDH.
• Excellent communication skills, capable of translating complex data into actionable insights.
• Familiarity with design tools such as Figma and Zeplin.

Preferred Qualifications:

• Advanced Education: Master’s degree in Business, Technology, or related fields.
• Experience with FA Records: Extensive knowledge of Flight Attendant records management.
• Agile Certifications: Certifications in Agile methodologies (SAFe, Scrum, Kanban).
• Analytics Tools Certification: Certification in analytics tools such as Power BI or Kibana.

Required Qualifications:

• Education: Bachelor’s degree in Computer Science, Business, Technology, or a related field.