Back Office Supervisor

DATAMARK, Inc. is currently seeking a talented and experienced Back Office Supervisor to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Back Office Supervisor will play a key role in overseeing the day-to-day operations of our back office (mailroom) department and ensuring smooth and efficient workflow.

In this role, the Back Office Supervisor will be responsible for supervising a team of back office associates, monitoring productivity and quality metrics, and implementing process improvements to enhance operational efficiency. They will also handle escalations, resolve complex issues, and collaborate with other departments to streamline processes and deliver excellent results. The Back Office Supervisor will report to the Back Office Assistant Manager and work closely with them to achieve organizational goals. The salary for this role is $44,000 per year + production bonus.

Responsibilities

• Supervise a team of back office associates, including workload distribution and performance management
• Monitor and evaluate productivity and quality metrics
• Implement process improvements to enhance efficiency and effectiveness
• Handle escalations, resolve complex issues, and ensure timely resolution
• Collaborate with other departments to streamline processes and improve cross-functional workflows
• Provide coaching and training to back office associates to develop their skills

Requirements

• High School Diploma or equivalent (Bachelor's degree preferred)
• At least 2 years of experience in back office operations
• At least 1 year of experience in a supervisory
• Bilingual (English/Spanish) Required
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Attention to detail and accuracy
• Proficiency in Microsoft Office applications (Excel, Word, Outlook) required

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• $44,000.00 + production bonus