Aerospace Key Account Support

Job Summary

The Aerospace Key Account Support is responsible for developing first class customer relations. Responsible for developing long-term relationships with the assigned customers, connecting with key business executives and stakeholders. Liaise between the customers, their suppliers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Will serve as the primary business contact for the customer and responsible for its satisfaction. Expected to represent client needs and goals within the organization to ensure quality.

Essential Duties and Responsibilities include, but not limited to:

• Determine pricing and customer offerings in close collaboration with the sales and operational teams

• present the proposal and solutions to clients and potential clients

• Drive RFP projects end to end including project management, idea creation, planning, implementation, and KPI tracking.

• Facilitate and lead meetings in order to identify opportunities and root causes for continuous improvement

• Identify business growth opportunities with customers and potential customers to drive continued business growth and profitability through different initiatives.

• Understand and document the client’s requirements and use it to build clear standard operating procedures (SOP). As the client’s needs evolve, you will adjust the SOP and share it across the organization.

• Use your knowledge of the client to identify, quote, and close business opportunities with current customers.

• Use your knowledge of the client’s business to develop materials for regular business reviews with guidance from Front and Middle office to build relationships at all levels of the client’s organizations.

• Collaborate with the branches and partners to ensure the success of the shipment lifecycle (end to end).

• Establish relationship with customers and suppliers across North America.

• Engage in and facilitate daily contact with customers and suppliers (face-to-face, phone, email).

• Act as an intermediary between operational staff in US branches., the CT in each region, and the US suppliers.

• Act as direct point of contact (PoC) within escalation matrix

• Proactively working with the client, GAM (Global Account Manager) Regional Account Manager (RAM) and Technical Keyt Account Manager (TKAM), the operational staff (branch), quality manager in facilitating corrective actions when required.

• Identification of business opportunities building on existing operational capabilities and to be shared with the FO

• Help to develop new business propositions by analyzing existing operational capabilities and client relationships (cost saving, continuous improvements…)

• Finding alternative solutions in the event of any deviations that may be at geographical level (e.g. shipping lines routing adjustments like blank sailings to several ports may create some or additional opportunities for switching to airfreight mode and to be well informed about any capacity surge)

• Identify, evaluate and adequately define any potential risk of circumstances to mitigate any severe delays, deviations or financial loss to Customers by proactively informing them

• Prepare to outline back up planning (BCP) with Bollore network to assure Customers of their activities at minimal disruption or adjustment

• Review data quality based on the client’s Global requirements and take the necessary steps to ensure it is updated accordingly

• Provide cost analysis and solutions / routing to the client, so the client can make an educated decision based on financial impact and routing.

• Maintain relevant documents:

o SOP Definitions with stakeholders

o SOP maintenance and distribution

o Regular reviews of SOP for accuracy and relevance

o Maintenance of Tariffs, including requesting of, validation of, and inclusion of new rate requests.

o Monitoring of internal compliance (Billing, Status update), Monitor daily reports

• Root cause analysis of metrics below minimum requirements with local and regional operational management staff.

• Assist in preparation of QBR material/data, as well as attend US and other regional QBRs as necessary.

Requirements

Requirements

 Proven account management or other customer support experience

 Experience in Aerospace and Freight forwarding

 Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization

 Proven ability to manage multiple projects at a time while paying strict attention to details

 Excellent listening, negotiation and presentation skills

 Excellent verbal and written communications skills

 Handles stressful situations and deadline pressures well

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

Bollore has to offer:

• Competitive compensation
• Generous benefits package, including health insurance (medical, dental and vision)
• 401(k) matching
• Life insurance & disability
• Discretionary bonus
• Paid time off / Holidays
• Career advancement.

We are a part of the CMA CGM Group, alongside CEVA Logistics. Together, we form a Top 5 global logistics player.

The Group’s logistics activities are carried out by 86,000 permanent employees.

Our strengths brought together represent nearly one million tons of air freight, approximately two million TEUs of ocean freight, and more than 11 million square meters at more than 1,000 warehouses globally.

We combined 2023 revenues stand at $20.2 million.