Supervisor

• Act as "Manager on Duty" in the absence of the Director.
• Review and screen applicants, conduct interviews with the Director or staff as appropriate, and recommend final candidate(s) to the Director for approval before hiring.
• Supervisor of circulation staff, including scheduling, approving time off and resolving all patron issues.
• Train all new staff, provide ongoing training, and ensure essential information reaches desk staff.
• Assign work to staff and volunteers.
• Plans and facilitates regular staff meetings
• Develop Standard Operating Procedures (SOPs) for circulation processes and other regular tasks to facilitate new staff training.
• Recruit and manage library volunteers.
• Report weekly to the Director.
• Execute priorities set by the Director.
• Maintain regular communication with the Director to enhance patron service, coverage, and staff training.
• Continuously assess services, gather data, and propose new initiatives and improvements in weekly meetings.
• Independently open and close the library, including cash handling.
• Ensure the service desk is consistently staffed through effective communication.
• Enforce the Library’s Code of Conduct and uphold legal, procedural, and policy requirements, including patron privacy.
• Delegate tasks and projects to desk staff and volunteers.
• Manage IT tickets through the SpiceWorks system.
• Serve as a desk staff member as needed (maximum 10 hours per week).
• Collection maintenance including ILL

Requirements

MINIMUM QUALIFICATIONS: 

• Bachelor's degree
• Two years of customer service and supervisory experience preferred

• Have the ability to work as part of a team and the ability to motivate and engage others
• Ability to evaluate trends and talent, analyze and document data, and prepare recommendations based upon information collected
• Excellent writing and editing skills
• Exceptional interpersonal and communication skills and ability to work effectively with diverse teams
• Ability to work effectively under pressure; excellent organizational skills, time management efficiency, and careful attention to detail
• Experience and confidence with technology including word processing, spreadsheets, PCs/Apple products, email and more
• A positive, optimistic, and supportive attitude is essential to the position

PHYSICAL REQUIREMENTS:

• Requires stooping, bending, stretching, pushing cartloads of books, supplies, etc. up to 40 lbs
• Occasionally lift, push/pull, hold/carry of items weighing up to twenty-five (25) pounds such as files, books, and other materials.
• TYPICAL WORKING CONDITIONS: Works primarily in a public library environment

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Wellness Resources

Status: Full-time

Salary: $18.50/hr.