Roving Assistant Self-Storage Property Manager

At Spartan Investment Group our mission is to Improve lives through our values. We do this by finding value-add and opportunistic investments offering solid returns to our investors, providing an opportunity to grow for our partners, and creating lasting wealth for everyone with whom we conduct business.

We specifically focus on self-storage (FreeUp Storage) and RV park projects while capitalizing on amazing deals in other asset classes. In 2021, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage. We are members of the Inc. 500 fastest growing private companies in America 3 years in a row and in 2022, we were listed as #40 on the top 100 self-storage operators list.

Job Summary

The mission of the Roving Assistant Property Manager is to support the Property Managers in continuing to grow our operational excellence and driving property performance. This position will be in Hixson, TN & Rossville, GA. Managers utilize strong interpersonal skills while interacting with customers, assisting them in identifying storage needs while providing real-time, cost-effective solutions. Resolving issues, answering questions, and providing general information regarding our company and policies are included in daily responsibilities. Managers are active during the day, taking time to inspect, clean out and prepare units for lease, and maintaining the property grounds and buildings. Ensuring the highest standard of quality in cleanliness, safety, and visual appearance is a priority.

Requirements

Key Results:

• Consistently achieve 65% lead & reservation to move in conversion ratio
• Achieve and maintain 92%-unit occupancy or higher and continue to grow revenue month over month
• Maintain 4% or less monthly delinquency

Objectives and Responsibilities:

• Show and rent storage units, parking spaces and office suites.

• Converting website, walk in and phone leads into move in rentals.

• Maintain account receivables by collections, processing payments and performing daily closing procedures to ensure all deposits are accurate.
• Offer merchandise for sale and assist in unit size decisions.

• Greet all new customers and tenants promptly, enthusiastically, and professionally.

• Resolve all tenant issues in a timely and effective manner or roll up to DM if needed.

• Ensures that company standards of cleanliness, appearance and professionalism are met.

• Inspect facility daily for trash, security issues and perform lock checks every morning and afternoon (full walk through weekly).
• Manage multiple facilities by following schedule created by DM.

• Be able and willing to travel to multiple facilities in an assigned area as required for this position.

• Perform other essential duties and tasks as assigned.

Competencies:

• Communication – Excellent written and verbal communication skills
• Business Acumen – Ability to research and understand state lien laws to stay up to date with local and state requirements
• Customer Centricity – Creating the greatest customer experience
• Initiative – General understanding of property maintenance and identifying needs
• Technology – Ability to embrace new technology and adapt to the evolution of business and the industry

Qualifications:

• Possess a valid driver’s license, insurance, and reliable transportation.
• A self-starter and a passionate desire to perform duties at a high level.
• 1-3 years of relevant work experience in a customer facing environment, with day-to-day management responsibilities.
• Some working knowledge of budgets and P&L.
• Excellent interpersonal and communication skills. Both on the phone and in person.
• The ability to work well and perform duties independently and in a team setting.
• Possess a working knowledge of computers and applications such as Microsoft and Outlook. etc.
• Have the ability and willingness to perform light maintenance, sweeping, mopping, changing light bulbs, lifting, bending, etc.

Benefits

This is a full-time opportunity offering $17 - $18 per hour. Schedule is 35-40 hours per week. Candidates must be able to work weekends if assigned. Hourly position with bonus potential. Health/Dental/Vision benefits. 401K with company contribution. PTO. Uniform stipend.