Parts Coordinator

1 Resource Group is currently seeking a dedicated and detail-oriented individual to fill the position of Parts Coordinator with experience in heavy equipment parts in Lavergne, TN. This is a direct hire position with great benefits offered.  As a Parts Coordinator, you will be responsible for providing excellent customer service and support for our parts department.

Responsibility 

• Maintains adequate parts inventory for machines in area of responsibility. Reorders as necessary.
• Maintains a research cross-reference file to identify parts correctly. Obtains prices on special parts and assemblies from the Research Analyst at the headquarters office.
• Furnishes customers with recommended parts inventory. 
• Trains customers in the use of parts catalogs and PSO cards.
• Keeps record of all parts assigned to field service mechanics and returns all unused parts for a specific job to inventory.
• Expedites daily parts shipments. Expedites delivery on emergency or back-order items to accommodate customer.
• Maintains listed telephone contact number in local telephone directory to enable customer contact after normal working hours.
• Handles warranty claims and follows through to completion.
• Assists supervisor in proper storage and disposal of EPA controlled waste.
• Supervises service center in absence of Service Center Manager

Requirements

We are looking for a candidate who possesses the following qualifications:

• Previous customer service experience, ideally in a parts or technical support capacity
• Excellent communication and interpersonal skills
• Strong attention to detail and the ability to thrive in a fast-paced setting
• Proficient in Microsoft Office and experienced with CRM software
• Capacity to multitask and effectively prioritize responsibilities
• Familiarity with parts and inventory management is preferred
• A High School diploma or equivalent is required, and additional technical certifications or education would be advantageous

Benefits

Medical, Dental, Vision, 401K