Manger Private Mail and Printing Center
Goin' Postal Brentwood
Brentwood, tennessee
Job Details
Full-time
Full Job Description
We are seeking an experienced and customer-focused individual to join our team as our Private Mail Center Manager. This role involves overseeing the daily operations of our private mail center, including managing packing and shipping services, office services such as faxing, scanning, notary, shredding, and printing. The ideal candidate will have strong leadership skills, a keen eye for detail, and a passion for delivering exceptional customer service.
Responsibilities:
- Open and close the store, ensuring all procedures are followed for a smooth start and end of the business day.
- Oversee the day-to-day operations of the private mail center, including managing private mailbox rentals, sorting and distributing incoming mail and packages, and handling customer inquiries.
- Supervise and train staff, ensuring high standards of customer service and operational efficiency.
- Assist customers with packing and shipping services, ensuring proper packaging and selecting appropriate shipping methods for domestic and international shipments using UPS, USPS, FedEx, DHL, etc.
- Provide office services including faxing, scanning, shredding, and notary services.
- Operate printing equipment and manage print jobs as needed, ensuring high-quality results and utilizing Fiery Software for optimizing print jobs.
- Maintain cleanliness and organization of the mail center, office service areas, and printing station.
- Order and manage inventory of packing, shipping, and office supplies to ensure sufficient stock levels.
- Handle customer complaints and issues, escalating to higher management as necessary.
- Ensure compliance with company policies, procedures, and safety standards.
- Maintain records of transactions, shipments, and inventory.
Requirements
Qualifications:
- High school diploma or equivalent; additional education or training in management, customer service, or related field is a plus.
-Strong leadership skills
- Previous experience in a managerial role within a mail center, packing and shipping, or office services environment preferred but not required.
- Experience with printing equipment and Fiery Software is a plus.
- Must be a Notary Public or be willing and able to become one (training will provided and expense covered by employer).
- Strong leadership and interpersonal skills with the ability to manage and motivate a team.
- Detail-oriented with excellent organizational skills and the ability to multitask in a fast-paced environment.
- Basic computer skills and familiarity with office equipment (printers, scanners, etc.).
- Ability to lift and carry packages weighing up to 50 pounds.
Work Schedule:
- Full Time 36-40 hours per week Monday-Friday.
-Occasional Saturday coverage
-Store hours are Monday-Friday 9:00-6:00 & Saturday 9:00-3:00
***Apply online. Do not contact the store during business hours as we want to give our complete attention to our customers.
Benefits
-Paid Training
-Vacation accrual