Library Associate 2

Collegedale Public Library is looking for a part-time Library Associate 2! Under direction from management, the Library Associate 2 performs a variety of moderately complex technical and paraprofessional duties at the library circulation (service) desk. Greets library patrons entering the library and provides them with excellent customer service.

Essential Duties/Responsibilities:

• An individual must be able to perform each essential duty and responsibility satisfactorily.
• Provides customer service by welcoming and registering patrons, issuing library cards, checking out materials and managing patron accounts
• Assists patrons with locating materials or the reference desk, using computers, or explaining procedures (checking out, logging onto the Internet, printing, etc.)
• Checks in and processes library materials as necessary
• Accepts and processes fines, fees, or other payments
• May process and edit bibliographic and item records for the library catalog
• Assists patrons in sending a fax, scanning to email and using the copier
• May provide program support for the library under direction from management
• Shelves library materials
• Processes holds and ILL request
• May handle opening and closing responsibilities, counting money, completing daily cash reports
• Provides information regarding programs and events
• Addresses or escalates patron conduct or safety issues to appropriate management
• Follow all legal and policy requirements related to patron privacy and custodianship of patron records
• Know and understand the American Library Association’s Library Bill of Rights, Freedom to Read Statement and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library. In addition to these freedoms, support client discretion of materials available at your local library
• Other duties as assigned

Requirements

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

• H.S. Diploma or GED
• Two years of library experience preferred
• Basic knowledge of library systems and databases preferred
• Excellent customer service skills
• Knowledge of Microsoft Office Suite
• Good communication skills, both written and verbal
• Must be able to work a flexible schedule that may include a combination of days, evenings and weekends

Physical Requirements:

• Must be able to move from place to place within the location; lift, push/pull, hold/carry of items weighing up to (25) pounds and occasional up to (35) pounds such as files, books, stacks of paper, and other materials.

Benefits

• Paid Holidays
• Vacation & Sick Leave
• 401K Eligibility
• Tuition Reimbursement Eligibility
• Pay is $13.25 an hour
• 20 hours a week