IT Technician

The Town of Farragut has a reputation for high standards, and this applies to our workforce as well as our vision for the community. We thrive on professionalism and integrity, and genuinely enjoy serving residents. The Town is seeking applicants for a full time IT Technician.

Regular work schedule is Monday-Friday.

The rate of pay is $23.04-$30.97 per hour, eligible for overtime. This position will start July 1, 2024.

The Town offers a competitive benefit package that includes:

• 90% Town paid health coverage for employee and up to family plan, including a wellness program and multiple EAP plans.
• 100% Town paid Dental, Vision, Life Insurance and LTD
• Optional Short Term Disability, FSA, Additional Life for family, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance
• 401k Retirement plan that includes a 6% Town contribution (no match required) and a matching program upon hire.
• Paid Time Off (Paid Holidays, Annual Leave and Sick Leave)
• Park and Recreation Discounts

General Definition of Work

Provides technical support and assistance with computer hardware, software, and network-related issues. Ensures that the Town’s information technology systems run smoothly and efficiently, and related work as apparent or assigned. Work is performed under the general direction of the IT Manager.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions

• Manage all aspects of the implementation, installation and operation of information and functional systems, including building and park security cameras and alarms, software applications, network, phone systems, audio-video equipment, and end-user computers.
• Manage communications and working relationships between IT and other departments within the organization as well as outside IT service providers.
• Provide help desk and technical services assistance to on-site employees and at Town meetings.
• Develops and coordinates the implementation of IT policies and procedures and strategic plan through planning, support, documentation, and analysis.
• Trains or coordinates the training of staff in use of computers and network-based software products
• Researches and recommends purchase of information technology equipment and software for user departments.
• Maintains inventory of equipment, software, licenses, and contracts.
• Coordinates vendor and third-party installation, support, and upgrades on-site.
• Complies with the privacy and security standards as outlined in the HIPAA compliance policies and procedures.
• Assists in preparing IT budget and maintains budget to ensure cost effectiveness.
• Develop requirements, outlines, budgets, and schedules for information technology projects.
• Oversee all phases of projects from conception to completion.
• Lead and directs the Town’s IT steering committee.
• Related work as apparent or assigned.

Knowledge, Skills, and Abilities

Knowledge of PC and Server hardware, software applications, design, and networks. Knowledge of CCTV security and devices, Basic knowledge of hardware components and how they relate to Local Area Networks (LANs) and Wide Area Networks (WANs). Knowledge and working experience with various government technology systems/infrastructure. Demonstrates proficiency in organizational operations management and change management processes. Demonstrates proficiency in enterprise application support. Ability to demonstrate strong business analysis skills.  Demonstrates good stewardship of resources, possess good judgment, initiative, and always maintains a professional demeanor.  Ability to direct, and work as part of a diverse team and build collaborative relationships across teams. Demonstrates self-motivation and ability to work independently. Knowledge of and compliance with Town confidentiality requirements and municipal government security related needs. Ability to consistently demonstrate sound ethics and judgment.  Ability to communicate effectively (orally, graphically, and in writing) with citizens, contractors, vendors, and Town staff to facilitate the successful completion of representative duties and projects. Ability to effectively communicate with end users to determine actual needs; ability to evaluate whether proposed solutions will meet those needs.

Minimum Qualifications

Associate degree in information technology, or equivalent combination of education, experience, and training and two to three (2-3) years of experience performing troubleshooting Windows Server, Windows desktop operating systems, Microsoft Office suite and network connectivity, Project Management, Organizational Operations Management, and Enterprise Systems Management duties in a small-size organization. Knowledge of ITIL (Information Technology Infrastructure Library) best practices is a plus. Advanced degree preferred.

Technical certifications highly desirable: CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).

Requirements

Physical Requirements

This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking, reaching with hands and arms, pushing or pulling and lifting; work requires close vision, ability to adjust focus, depth perception and color perception; vocal communication is required for expressing or exchanging ideas by, means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating machines and observing general surroundings and, activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Special Requirements

None.

Pre-Hire Required Screenings

Background Check

MVR Check

Drug Screen-Non DOT

Benefits

The Town offers a competitive benefit package that includes:

• 90% Town paid health coverage for employee and up to family plan, including a wellness program and multiple EAP plans.
• 100% Town paid Dental, Vision, Life Insurance and LTD
• Optional STD, FSA, Additional Life for family, Accident Insurance and Critical Illness Insurance
• 401k Retirement plan that includes a 6% Town contribution (no match required) and a matching program upon hire.
• Paid Time Off (Paid Holidays, Annual Leave and Sick Leave)
• Park and Recreation Discounts

Additional Benefits

Cell Phone Allowance/Company Issued Phone