Engagement Specialist

About Sylvan Health 

Sylvan Health makes affordable, personalized nutrition counseling accessible by providing dietitians, healthcare providers, and patients with the tools needed to improve clinical outcomes and lower costs. In a world where nearly 80% of healthcare costs are driven by chronic disease and most of these costs are directly related to nutrition, there has never been a bigger need to integrate nutrition into the healthcare ecosystem. Sylvan Health is looking to expand our team with high performing individuals to help support our growth. 

About the Role 

Sylvan is looking for a mission-driven, hard-working team member who is passionate about making personalized nutrition counseling more accessible and affordable. The successful candidate will be able to empathize with Sylvan’s patients, work accurately and efficiently across multiple systems, and have excellent communication skills. 

The Engagement Specialist will be responsible for engaging and educating patients and their caregivers on the benefits of the Sylvan nutrition program. This individual plays a key role in developing, growing, and sustaining the Sylvan Health program.

This is a full-time, remote position reporting to the Engagement Manager. 

Job Description

·         Be the patient/caregiver’s first point of contact with the Sylvan Health team 

·         Schedule telehealth consultations and follow-up visits with one of our experienced dietitians

·         Develop a relationship with a patient and/or their caregiver quickly to build and maintain trust 

·         Demonstrate empathy upon each patient or caregiver interaction

·         Make outbound calls to patients and/or their caregivers to educate about Sylvan Health and enroll them in the program

·         Communicate and collaborate effectively with dietitians and other care team members daily

·         Document patient information in an Electronic Medical Record

·         Resolve patient and caregiver questions with timeliness and professionalism

·         Work across different systems and software

·         Send communication to patients and caregivers via email, telephone calls, text messages, mail, and Electronic Medical Records

Requirements

·         High School Diploma or GED required

·         Bachelor’s Degree (preferred) or 3-5 years of comparable professional experience, ideally in a healthcare community outreach, navigation, engagement, or direct-to-consumer telephonic sales setting

·         Familiarity with Electronic Medical Records

·         Ability to communicate with clinicians

·         Capacity to conceptualize workflow, develop plans, and implement appropriate actions

·         Ability to competently use Microsoft Office, including Word, PowerPoint, and Excel

·         Ability to take initiative and solve problems quickly

·         Excellent interpersonal and communication skills 

·         Ability to work in a fast-paced, constantly evolving environment with a positive attitude

·         Background in healthcare, social work, or public health preferred

Hours: 8 a.m. - 5 p.m. CST or EST

Benefits

• Paid Time Off
• Health, Dental, and Vision Insurance
• Paid Holidays