Debt Collector

AGAPE Nashville is seeking a dedicated and results-oriented Debt Collector to join our dynamic team. As a key member of our organization, you will play an essential role in managing accounts receivable, ensuring timely collection of outstanding debts while maintaining positive relationships with clients. Your work is crucial in supporting AGAPE Nashville's mission to provide exceptional services to our community. The ideal candidate will possess exceptional communication skills and a strong sense of ethics, enabling them to navigate sensitive conversations with empathy and professionalism. In this fast-paced environment, you will utilize your problem-solving skills to identify the best approaches for debt resolution, working collaboratively with clients to understand their situations. You will be responsible for analyzing account information, developing payment strategies, and ensuring that all interactions comply with legal and regulatory requirements. By joining AGAPE Nashville, you will contribute to a meaningful cause and support our mission of providing care and support to those in need. If you are passionate about helping others while achieving financial goals, we invite you to apply and become an integral part of our team.

Responsibilities

• Conduct outbound calls to clients with outstanding debts.
• Negotiate payment plans and settlements to facilitate debt recovery.
• Maintain accurate records of conversations and transactions in our database.
• Analyze account information to assess client payment capabilities.
• Communicate effectively with clients to understand their circumstances and provide suitable solutions.
• Ensure compliance with all applicable laws and regulations governing debt collection practices.
• Collaborate with other departments to resolve disputes and clarify accounts.

Requirements

• Proven experience in debt collection or a similar role.
• Excellent verbal and written communication skills.
• Strong negotiation and persuasion abilities.
• High level of empathy and active listening skills.
• Ability to handle sensitive situations and maintain confidentiality.
• Familiarity with debt collection laws and regulations.
• Detail-oriented with strong organizational skills.

Benefits

• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home