Customer Service Specialist

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies. We are looking for dynamic individuals with a passion for helping people to join our team at our Chattanooga Office.

Responsibilities:

• Coordinate, track and trace all shipping and handling requests with customers and suppliers in support of a customer specialized project.
• Proactively identify shipments at risk of service failure and take control of shipments to ensure on time delivery.
• Correctly troubleshoot and proactively resolve shipment discrepancies, as needed.

• Respond timely to customer needs for information, including but not limited to updates on orders, Proof of Delivery and inventory cycle counts.

• Investigate product overage, shortage and damage; complete appropriate documentation and manage customer response for handling of the issue.

• Notify Operations Lead of all requested changes from the customer or a supplier regarding shipping, handling or administrative items.

• Develop and maintain a positive working relationship with all service providers.

• Report customer feedback to Logistics Project Lead, including any signs of customer dissatisfaction.

• Correctly enter data into transportation management system and maintain and generate required reports; properly process, audit and file various documentation.

Requirements

• College diploma or university degree.
• 1-2 years logistics and customer service experience is an asset.
• Ability to solve problems and alleviate conflicts or escalate tactfully.
• Strong time-management with an ability to prioritize and multi-task.
• Strong inter-personal and communication skills.
• Proficient in Microsoft office, with aptitude to learn new software and systems.

Benefits