Client Development Manager

100% Remote

Monarch is seeking a Client Development Manager will be the primary liaison between Monarch and Intapp, responsible for nurturing and expanding this critical relationship. This individual will interact with Intapp executives, managers, and team members, ensuring our services meet their highest standards. Additionally, the Client Development Manager will lead a team of consultants, define and execute strategic initiatives, and contribute to business development, marketing efforts, and thought leadership.

Monarch, a new division of Core10, provides implementation and customer success services for leading financial service CRM and SaaS platforms. The company streamlines the software adoption process for SaaS businesses to onboard customers faster, keep customers longer and generate more revenue. Outside of implementing software solutions, Monarch specializes in building custom connectors between SaaS and CRM products and serves as a key consulting partner to Salesforce. Monarch’s Hereshore® alternative to offshoring keeps tech jobs in mid-sized North American communities.

Requirements

What you'll do:

• Act as the primary point of contact for Intapp, maintaining and enhancing a strong, positive relationship.
• Engage regularly with Intapp executives, managers, and team members to understand their needs and ensure satisfaction with our services.
• Address and resolve any issues, concerns, and escalations promptly and effectively.
• Manage and mentor a team of consultants, fostering a collaborative and high-performance work environment.
• Oversee team workload, ensuring timely and high-quality delivery of services.
• Provide regular performance feedback and support professional development opportunities.
• Define and implement a strategy to establish and grow a best-in-class DealCloud consultancy.
• Identify opportunities to expand our Intapp services.
• Develop and refine processes and methodologies to enhance service delivery and client satisfaction.
• Support the sales process, including scoping projects, conducting business development activities, and identifying target markets and buyers.
• Leverage knowledge of the technology to create compelling proposals and presentations for prospective clients.
• Work closely with the marketing team to develop thought leadership content related to the DealCloud platform and private capital markets.
• Contribute to webinars, whitepapers, blog posts, and other marketing materials to establish Monarch as a leader in the industry.
• Attend and represent the company at industry events and conferences.

Qualifications & Experience:

• Deep understanding of the DealCloud platform and private capital markets; 5+ years experience working with the Dealcloud platform

• Proven track record of successfully managing large client relationships and leading teams.
• Strong strategic thinking, problem-solving, and decision-making skills.
• Experience in business development and marketing, with a knack for identifying and pursuing new opportunities.
• Ability to travel as needed to meet with clients and attend industry events.
• Existing relationships with clients in the private capital markets

Benefits

• Work From Home (100% remote!)
• Health Care Plan (Medical, Dental & Vision) for employee (a significant portion of employee only paid) and family (paid in part)
• Collaborative culture: virtual & optional in-person events, retreats & swag
• Training & Development
  • Individual Training Budget
  • Technical Book Club & other study groups
  • Certifications are encouraged with bonuses
  • Mentoring Program with bi-weekly 1:1s
  • Up-to-date technologies, tools and methodologies
• Parental Leave (Maternity & Paternity)
• Flexible PTO plan
• Retirement Plan (401k)

Core 10, Inc. does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

At this time, we are not accepting applicants in the state of Colorado, California or New York.