2024 Operations Technologist

Position Overview:

We are seeking a highly skilled, experienced and motivated Operations Technologist to join our dynamic team. In this role, you will be responsible for supporting the Sales, Operations and Student Success Teams with all their technology.  We are a 100% virtual company and rely on a variety of platforms that need coordination, upkeep, and training for us to continue to grow successfully. You will be part of the team that is the glue that holds The Speaker Lab together.

Our ideal candidate is someone who has experience with the backend of Hubspot (including building and maintaining workflows & automations), can design and execute a Zap quickly and efficiently, comfortable working and communicating in Slack & GDrive, can learn new technologies quickly, and is people focused enough to train and problem solve on the fly.

A Bit About Us... 

Here at The Speaker Lab, we help speakers build and grow their business. We do this through many free products such as our podcast, videos and blog but we also offer paid digital training through our online courses and training programs. 

We’ve helped thousands of speakers spread their message all over the world. We do work that matters and we do it in a fun way with a top-notch team of people. We are a virtual company so everyone works remotely.

We believe that who you are is more important than what you do. Yes, your work matters and we have high standards, but we also care about you as a human. So we prioritize having fun and enjoying life. 

Our Purpose 

We give speakers clarity, confidence, and a clear path to make an impact. 

Our Core Values 

People: We believe people matter so we serve them by respecting their journey, celebrating their success, building long-term relationships and helping them achieve fulfillment in their work. 

Ownership: We believe ownership means that when you identify a problem, you take responsibility for the solution, and you follow through on the implementation.

Growth: We believe growth means cultivating a culture that encourages challenging the status quo, evolving to meet market needs, and a commitment to personal and professional development. 

This role is remote and we prefer North American time zones. We operate by normal business hours, but this position is flexible and you’ll have some freedom in when and where you’ll work. It’s more important to us that you accomplish certain tasks and objectives with a high level of responsiveness than needing to constantly clock in/clock out (lame). 

Requirements

• Build and maintain workflows in Zapier and HubSpot to streamline processes and improve efficiency.
• Troubleshoot technical issues as they arise, collaborating with team members to identify and resolve root causes, while implementing long term solutions so the issue does not repeat
• Assist with the evaluation, implementation and transition of new technologies, including training and getting existing team mates up to speed quickly and effectively
• Address Sales Team (Enrollment Advisors - EA’s) problems and issues related to technology, providing timely resolutions and support, including but not limited to 1:1 and group training sessions as needed.
• Address Student Success Team (SST) problems and issues related to technology, providing timely resolutions and support.
• Take ownership of tech-related Wrangle and HubSpot tickets, ensuring timely resolution and follow-up
• Manage and maintain all workflows and user permissions in Wrangle to ensure tickets are routed appropriately, processed efficiently, and followed through to completion.
• Assist the HR & OPS team with the onboarding and offboarding of employees, configuring and training them on our tech stack.
• Consult with team members on tech-related issues and provide expert advice and guidance.
• Collaborate with the COO and legal team to ensure compliance with privacy regulations and confirm systems and fulfillment are compatible with Terms & Conditions.
• Manage, organize and archive appropriate Typeform & Hubspot forms

Qualifications:

• 2+ years experience building, designing, and maintaining workflows and automations in HubSpot and GDrive, as well as experience with platforms like Slack and Zapier.
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Must be located in the United States.
• 3+ years of professional experience, including roles where constant problem solving, detail oriented work, and working inside or behind the scenes with technology was a core responsibility
• Knowledgeable in the TCPA and FTC guidelines regarding SMS and marketing claims.
• Strong troubleshooting skills and the ability to quickly identify and resolve technical issues.
• Familiarity with cloud computing technologies and platforms.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with team members at all skill levels.
• Proven ability to take ownership of projects and drive them to successful completion.
• Ability to work independently with minimal supervision in a remote work environment.

Benefits

• Medical, Dental, Vision, and 401(k)

• Competitive salary and comprehensive benefits package
• Professional development opportunities
• Collaborative and inclusive work environment
• Opportunity to contribute to the growth and success of the organization