Quality & Compliance Leader

ABOUT VISTA CARE

Vista Care is a leading service and support organization that is proud to provide specialized, supportive services to a diverse population throughout Wisconsin, Illinois, South Dakota, Nevada, and Colorado. We specialize in offering comprehensive care and support services for individuals with a variety of intellectual and developmental and mental-health disabilities. We are passionate about "person-centered care" and empowering those we support to lead fulfilling and independent lives.

We are looking for team members with a unique blend of compassion and resilience. For people that possess an innate ability to see potential in every individual, fostering environments of inclusivity and growth. More than just caregivers/nurses/managers/etc., they are advocates, ensuring that each person (both individuals supported and our amazing direct care staff) receives the tailored support they deserve. Our team thrives on empathy, adaptability, and an unwavering commitment to upholding the highest standards of care. In this realm, success is measured not just in milestones achieved, but in the lives enriched and empowered every single day. If that sounds like the type of environment for you, we would love to chat!

We are seeking a Quality & Compliance Leader to support our Vista Care Intellectual & Developmental Disability Services operations. The Quality & Compliance Leader serves as a member of the Quality team by leading efforts associated with Vista Care’s compliance and quality improvement programs and initiative to multiple programs in multiple states.

AREA OF RESPONSIBILITY:

• Work Schedule: Full Time; standard work week is Monday through Friday from 8am to 5pm.
• Location/Travel: Hybrid in South Dakota.

RESPONSIBILITIES:

• Leads continuous quality improvement, training, and accreditation/licensure/survey/policies for all services and customer satisfaction
• Evaluate and identify key drivers for systemic deficiencies, and takes a systematic, comprehensive, and data-driven approach to maintaining and improving safety and quality
• Oversees committee functions for assigned regions
• Completes and/or directs the investigation process for assigned regions
• Prepares and coordinates activities for all external audits
• Completes and/or directs the completion of internal monitoring activities, to identify areas of opportunity
• Completes and/or directs the completion of satisfaction surveys and quality of life surveys
• Monitors EHR and quality management system utilization and compliance; analyzes data to inform and improve services
• Completes and/or directs the completion of policy and/or addendums for assigned regions
• Compiles and analyzes data for regions as requested
• Achieve performance competence
• Performs quality reviews across all programs, analyzes data, and identifies trends in defects or errors as well as indicators of high quality and success. The above reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

SKILLS AND ABILITIES:

• Ability to handle complex issues and problems.
• Possess comprehensive knowledge of subject matter.
• Provide knowledgeable leadership and coaching to operations and quality team members.  

Requirements

• Bachelor’s Degree in related field
• 4 + years of relevant experience
• Knowledge and implementation experience of process improvement methodologies

• Required to pass background checks, upon hire
• Must have a valid driver’s license, proof of insurance, and insurable driving record that meets Vista Care’s current driving requirements
• E-Verify verification must be completed
• Must have good interpersonal skills and consistently demonstrate effective decision-making abilities
• Prompt and regular attendance is a requirement.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Repetitive manual and finger dexterity and eye- hand coordination;
• Requires the ability to use all office equipment;
• Ability to lift/carry up to 50 pounds using appropriate body mechanics.
• Must be able to remain awake and alert for the duration of each shift, bend, stoop, push, pull, reach, twist, sit, and walk for periods of time. 
• Requires corrected vision and hearing to normal range, with or without reasonable accommodation.
• Must be able to communicate verbally and in writing with all staff, other professionals, and individuals.
• Must be able to give and receive verbal and written instructions in English.

Benefits

• Health, Dental, & Vision Insurance
• Generous PTO Policy
• 401k Plan
• Growth-minded company with opportunity for career development & advancement
• Leadership team that is dedicated to our company value of "Balance", which includes work/life balance
• Mission and values driven company culture

PAY:

$68,000 to $76,000, depending on experience.

If you are interested in this position, please apply today! If you have any questions about Vista Care or this Quality & Compliance Leader opportunity, please reach out to the number or email below. 

Diamond Nabounpaeng

Sr. Recruiter/Sr. HR Assistant - Vista Care

M: 920.694.1177

dianabounpaeng@vistacare.org  www.vistacare.org

Vista Care is an equal opportunity employer. We encourage candidates from all backgrounds to apply!

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