Livechat Specialist

Property Stewards, a leader in property improvement and maintenance services, is looking for a dynamic and enthusiastic individual to join our team as a Livechat Specialist. In this role, you will be the heartbeat of our customer engagement, providing real-time support and assistance to our valued customers through live chat.

As a Livechat Specialist, you will embody our company’s ethos of care and commitment, ensuring that each customer interaction is handled with professionalism and compassion. You’ll be responsible for addressing inquiries, resolving issues, and fostering positive relationships with our clientele, making you a vital part of our customer service strategy.

Responsibilities

• Engage with customers in real-time via live chat, answering inquiries, providing information, and troubleshooting issues.
• Assist customers in navigating our services, helping them find the best solutions to meet their needs.
• Maintain a high level of product knowledge to effectively support customer questions and concerns.
• Document customer interactions accurately in our database, ensuring a comprehensive record of issues and resolutions.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Monitor chat volume and efficiently manage multiple conversations simultaneously while maintaining a quality service.
• Provide feedback on recurring customer issues and suggest improvements to our products and services.

Requirements

• Exceptional written communication skills with a focus on clarity and professionalism.
• Prior experience in a customer service role, preferably in a live chat or online support setting.
• Ability to work in a fast-paced environment and manage multiple conversations effectively.
• Strong problem-solving skills and a proactive approach to customer care.
• Familiarity with live chat software and customer support tools.
• Ability to adapt to new tools and technologies quickly.
• Strong attention to detail and organizational skills.