Hospitality Support Assistant (Nights/Weekends)

Magnolia Plantations & Gardens, one of the nation’s oldest and most visited historical public gardens, is

seeking a dedicated Hospitality Support Assistant. This role is crucial in ensuring the seamless execution

of weddings and events, providing guests with a positive, memorable experience on our beautiful

property. As a Hospitality Support staff member, your primary responsibilities will include managing

logistics, providing guest services, and maintaining the venue's cleanliness and orderliness. This is a 30+

hour per week position that requires availability during nights and weekends.

What you will be doing:

Pre-Event Preparation:

• Assist the Event Manager with logistical planning.
• Conduct walk-throughs to ensure the venue and facilities are neat and clean.
• Welcome guests, place signage, turn on landscape lighting, open the main entrance gate, and set up tables and chairs.
• Oversee the setup of vendor equipment and control traffic flow on the property.

During the Event:

• Patrol the area to enforce security procedures and provide assistance to guests.
• Address guest requests and resolve any complaints or issues.
• Assist with seating arrangements and ensure a smooth guest experience.

Post-Event Duties:

• Supervise the dismantling and removal of vendor equipment.
• Turn off landscape lighting, secure the main entrance gate, and guide guests to exits.
• Create an end-of-shift report detailing the event.
• Clean and organize MPC equipment and event venues, ensuring all areas are tidy, trash is removed, and lights and AC are turned off.
• Confirm that all guests have safely exited the property.

Maintenance and Communication:

• Possess basic handyman skills for general maintenance tasks.
• Attend weekly meetings with the Sales & Events staff to review past events, discuss improvements, and plan for upcoming events.
• Represent a team-player spirit when assigned other duties and projects as required

Requirements

Who you are:

• Experience: You have 1+ years of experience in an operations or food service role, preferably as a Banquet Captain, Night Auditor, or Event Planner in the tourism or hospitality industry.
• ServSafe and/or TIPS certifications are preferred but not required.
• Customer-Focused: You are passionate about providing exceptional customer experiences and excel at problem-solving in fast-paced environments.
• Adaptable Communicator: You are comfortable connecting with diverse individuals and can adjust your communication style to meet various needs and backgrounds.
• Professional and Personable: You possess strong customer service skills and demonstrate professionalism in all interactions. You understand that the best events are those that exceed guest expectations.
• Flexibility: You are prepared for the demands of the events and weddings industry, including long days and weekend work. We value work-life balance and offer generous PTO and benefits to support your well-being.

• If you are enthusiastic about creating memorable guest experiences and thrive in dynamic, event-driven environments, we would love to hear from you!

Benefits

We are proud to offer a competitive salary starting at $17.00/hour, in line with industry standards.

Employee Benefits

• Magnolia realizes the importance of a healthy work/life balance and offers a generous amount of PTO, Sick Days & Paid Holidays
• Happy Birthday.. off! If you are scheduled to work on your special day, you can request 8 hours of pay
• Magnolia contributes 80% of medical premiums for employee-only coverage and 40% to all other levels of coverage
• No cost $10,000 life & accidental death and dismemberment (AD&D) insurance
• 401K retirement plan matching at 4%
• If enrolled in our medical plan, access to covered MinuteClinic® and Teledoc® services are offered to you free or at a lower cost. Covered medical participants can also enjoy Peerfit (helps you stay active with monthly credits that can be redeemed for group fitness classes), Wellness tools (health assessment and online programs to help you meet your goals), Discount program (helps you save on health products and services), 24/7 Employee Assistance Program (helps in all aspects of life, from emotional well-being, legal and financial help), behavioral telehealth/virtual providers and services, no-cost diabetic meters and enhanced maternity program. Plan participants are also offered free, online will preparation with claimant support services and emergency travel assistance

Employee Discounts

• Experience our history, horticulture and nature with your loved ones! Employees can host their immediate family members (on non-scheduled working days) to Magnolia! This includes free admission to the gardens and to all tours. If immediate family members visit during an employee's scheduled working day, eligible family members are welcome to visit the gardens with free admission. Please contact the Welcome Center for more information.
• Save 50% on all on-site venue rentals (includes standard fees), 40% off at our charming Gift Shop and meal discounts at our impeccable Peacock Cafe!
• Employees and their immediate family members can join Community Events for free!
• Enjoy discounted pricing for Magnolia's prime Special Events
• Earn your Reciprocal Admission Pass after your first 90 days! This gold pass allows you and one guest free admittance to over 40 participating attractions such as: SC Aquarium, SpiritLine Cruises, Charleston County Parks, Children's Museum of the Lowcountry and many more!
• Team Members are provided company branded uniform items at no cost!

Training & Development

• No-cost continuing education training for current licenses that benefit both you and MPC
• Limitless internal training and development opportunities!

Additional Perks

• It really pays! Referral bonus for an employee's referral that is hired and completes three months of service. $500 for full-time hires and $250 for part-time hires.
• Accept your own stainless steel Magnolia logoed bottle, perfect for preserving our environment and keeping your drinks hot or cold (up to 24 hours)
• 6mi of Biking and Walking Trails for you to use