Business Office Manager - Chandler Place Assisted Living

Chandler Place Assisted Living & Memory Care, a leading provider of assisted living and memory care, is seeking a Business Office Manager to join its rapidly growing team. The Business Office Manager touches many function of the business and will oversee business administration, accounts payable/receivable, human resources, payroll and other system related business processes.

Experience in Senior Living Preferred.

Responsibilities:

• Establishing ongoing procedures to collect and review information needed to assist in billing and accounting support services to meet business performance results, deadlines and reporting
• Following the monthly accounting calendar to ensure all financial data expectations and deadlines are met
• Processing bi-weekly payroll, responding to payroll developments, trends, regulations and business controls
• Maintaining team member personnel information, including payroll processing, updating personnel files/binders and training records
• Championing the team member on-boarding and welcome orientation process
• Maintaining training records and ongoing data entry into training system
• Partnering with the Executive Director and other team leaders to form teams, encouraging strong team member engagement, morale and spirit
• Clearly and professionally communicating and conveying information and ideas in a manner that engages the audience
• Following Navion programs and policies for overall quality care in support of our Core Values
• Completing training and independent study programs designed for the BOM position according to curriculum guidelines
• Completing state-required training per regulations

Requirements

• Associate/Bachelor's degree preferred, or proven history as a Business Office Manager
• Must possess a dedication to seniors and a positive can-do attitude along with demonstrated skills in Financial/business principles
• Function as part of the management team (manager on duty coverage, presenting the community to potential residents, planning and participating in staff meetings, planning and implementing marketing and community effects).
• Assist Executive Director with marketing strategies and telephone and walk-in inquiries.
• As applicable, supervise Receptionist(s)/Concierge Associate(s), Concierge Desk and Security.
• Manage the community and support the Director of Clinical Services in supervising personnel in the absence of the Executive Director.
• Maintain and audit all financial records and accounts receivable software/records.
• Manage and minimize the community’s accounts receivable.
• Bill and audit monthly charges to residents and/or families.
• Maintain and reconcile cash on hand (petty cash and resident funds) weekly.
• Complete all bank transactions in a timely manner.
• Reconcile the community’s corporate credit card monthly.
• Review and code invoices for payment.
• Maintain all vendor files.
• Resolve vendor problems/questions.
• Track expenses authorized by the community.
• Serve as Human Resources liaison; coordinating new hires, terminations, personnel changes, etc.
• Manage worker’s compensation claims; collect information, notify worker’s compensation carrier, submit worker’s compensation alert, monitor loss time and medical treatment.
• Collaborate with Professional Employer Organization (PEO) Representatives regarding human resources, payroll, benefits and worker’s Compensation administration.
• Coordinate employee trainings and certifications.
• Communicate and enroll employees in benefits when eligible.
• Complete and submit bi-weekly payroll and ensure accuracy.
• Investigate salary complaints.
• Create and maintain confidential employee files.
• Maintain annual OSHA logs.
• Complete and review resident paperwork regarding admissions and discharges.
• Develop and update spreadsheets (accounts payable, resident roster, employee phone list, etc.).
• Create and maintain confidential business files for residents in accordance with community policy and HIPAA guidelines.
• Manage post office transactions.
• Transport residents when necessary.
• Answer telephones in accordance with Carolina Reserve standards.
• Order office supplies through appropriate vendor as needed.
• Manage administrative responsibilities; phone calls, emails, etc.
• Responsible for compliance with Electronic Health Records billing procedures.
• Perform other related duties as assigned by the Executive Director.
• Understand and follow safety and infection control policies and procedures.
• Follow established procedures in the use and disposal of personal protective equipment.
• Wear and/or use safety equipment and supplies (e.g., gait, belt, back brace, mechanical lifts, etc.) when lifting or moving residents.
• Keep floors dry. Report spills immediately.
• Report all hazardous conditions and equipment problems to the supervisor/licensed nurse immediately.
• Assist housekeeping in maintaining resident rooms, offices and common areas ensuring rooms are safe, comfortable, attractive and orderly.
• Ensure the cleanliness and orderliness of Concierge Desk and Administrative staff work areas.
• Attends in-service and education programs and attends continuing education required for maintenance of professional certification or licensure if applicable.
• Develop and maintain professional affiliations.
• Promotes and protects residents’ rights; assists residents to make informed decisions, treats residents with dignity and respect, supports resident’s independent expression, choice and decision-making consistent with all pertinent laws regarding residents’ rights. Reports suspected abuse or neglect in accordance with applicable law and regulations.
• Assist with answering telephones in accordance with Navion Senior Solutions procedures.
• Assist coworkers with other duties as needed.
• Encourage the practice of regular and thorough hand-washing.
• Perform other related duties as assigned by his/her supervisor.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• PTO for full time positions
• Short & Long Term Disability Insurance
• Life Insurance
• Career Advancement Opportunities - including growing into an Executive Director.

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