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Warehouse Manager

Bergen Logistics

Wilkes-Barre, pennsylvania


Job Details

Full-time


Full Job Description

We are seeking a dedicated and experienced Warehouse Manager to join our team. The Warehouse Manager will lead the day-to-day activities in either the inbound or outbound operations and is responsible for running an effective and profitable function.

Operations Management

  • Manages the inbound/outbound operations, logistics and order fulfillment for an individual facility.  
  • Ensures operational efficiency and adherence to company operational standards.
  • Execute operational processes and SOPs to achieve key warehouse metrics. 
  • Alert Operations or General Manager to areas of opportunities and to resolve operational problems or deficiencies. 
  • Use existing technology to maximize operational efficiency and productivity. 
  • Ensure staff adhere to operational excellence initiatives.
  • Ensure the facility operates in compliance with all relevant laws, regulations, and industry standards.
  • Generate regular reports on departmental performance, trends, and key metrics to share with management and clients.

Client Relationship Management

  • Serve as back up to Operations Manager as key contact for partners when addressing operational concerns.
  • Collaborate with managers and key departments to understand operational requirements. 
  • Role models partner satisfaction to all staff.

Financial Management

  • In partnership with the General Manager, meet financial targets (key metrics and benchmarks distribution & labor costs, meeting daily required percentage on billing against labor)
  • Adhere to facility budget and control expenses to achieve profitability.
  • Understand and use financial and operational reports to make informed decisions.
  • Adheres to staffing levels to meet operational needs while balanced with labor efficiencies.

Staff Management and Development

  • Interview, train, develop and retain a high-performing team of warehouse and logistics professionals.
  • Provides performance feedback and coaching.
  • Ensure supervisors complete the company’s monthly EFR discussions with eligible staff.
  • Role model company’s How We Work Together Principles. 
  • Foster a culture of safety, teamwork, and continuous improvement; and implement safety protocols to maintain a safe working environment.
  • Partner with Operations Leaders and Human Resources to create an engaged, safe, and high performing team.

Requirements

  • Associate’s degree in related fields (e.g., Business Administration; Logistics Management) or equivalent and relevant operational experience.
  • Demonstrated leader with 3 years+ progressive management experience in a 3PL environment.
  • Experience in a fast pace, high volume unit pick fulfillment DC environment.
  • Ability to operate in a high-volume environment during extremely busy peaks season while executing multiple projects simultaneously. 
  • Good math proficiency and ability to understand financial reports. 
  • Ability to drive a high performing team to achieve key metrics and communicate expectations and directions.
  • Knowledge of Warehouse Management Systems is desirable.
  • Knowledge of Microsoft Suite or GSuite business platform tools is a plus.
  • Bilingual Spanish language is preferable.
  • Regularly lift and/or move objects 10-50 lbs.; occasionally, with team support, lift and/or move objects greater than 30 lbs.
  • Aligned with Bergen’s How We Work Together Principles including: Investing in People Development, Creating a Safe Environment, Treating others with Respect, Being able to work as part of a Team, Having Trust in others, Having Passion for our work and clients, having good Communication skills, and Having high Accountability for oneself and others.

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