Vice President for Quality & Innovation

Access Services is thrilled to announce a new position on our Executive Team. The Vice President for Quality & Innovation will lead the organization in the integration of technology solutions to drive quality improvement and the use of data to reflect value and drive decision-making. They will oversee the development and execution of data strategy and architecture, ensuring integrity of data analytics, data management, and business intelligence through strong analytical and communication skills. This individual will act as the primary point person for the Agency’s quality and data management, champion adoption and implementation of technology solutions and systems and hold a critical role in preparation for merger and acquisition, negotiations, and integration and implementation efforts.

Requirements

·       Understand the function of each piece of the Access Services (“ASI”) technology infrastructure sufficient to orchestrate their interaction, integration, and aligned output. 

·       Lead in the collective development and execution of the organizational data strategy, including data reflections of value and opportunity at the Agency, Division, and Program levels.

·       In coordination with internal and external expert resources, act as the point person for the development of the organizational IT strategy.

·       Ensure whole organizational alignment with the data strategy including the development of systems and processes to feed enterprise data, division data, and program data.

·       Lead the data governance committee and data team to ensure alignment in organizational data engagement.

·       Implement change controls that ensure changes to data infrastructure are managed in all the appropriate systems and communicated to all impacted partners and participants. Partner with internal and external resources to drive organizational data literacy across all levels of leadership and infrastructure.

·       Ensure full use of technology systems and solutions, including full adoption across all organizational levels.

·       Function as the organizational leader for quality and the reflection of value, both internally and externally.

·       Identify opportunities for leveraging data to drive innovation, quality, and growth.

·       Identify trends, patterns, and actionable insights through data analysis.

·       Manage relationships with external partners delivering information solutions through regular meetings and liaison work to ensure the execution of organizational strategy and to maximize the return on investment for purchased services. 

·       Support IT negotiations to ensure the best value for the organizational investment in information infrastructure.

·       Support program leaders with the development and implementation of quality plans including data metrics to reflect value.

·       Lead the organization in the digitization of work to ensure that funds are tied to services delivered with measurable outcomes.

·       Monitor and assess the organization’s use of systems and processes at Agency, Administration, Division, and Program levels to drive improved use and fidelity.

·       Ensure policy and procedures reflect the organizational data strategy.

·       Represent Access Services in County, Regional, and State meetings, presentations, and relationships. 

·       Partner closely with executive leadership for merger and acquisition planning, assessment, and implementation efforts.

·       Support organizational Continuous Quality Improvement and new implementation efforts.

·       A hybrid work schedule has been approved for this role in accordance with the Agency's Remote Work Policy and Protocol and should be finalized with the supervisor.

·       This position requires the ability to travel during a normal workday to successfully carry out the expectations of this position including attending offsite meetings, providing services in the community, and providing service oversight and supervision if applicable. Therefore, the employee will need to drive their personal vehicle and/or an agency-owned vehicle to meet these expectations. Employee is expected to always drive in a safe manner, meet eligibility criteria outlined in our Motor Vehicle Policy, be available and willing to drive during work schedule, and successfully pass the agency’s substance abuse screening at any time during employment. There may be limited exceptions, which should be identified and worked through with the supervisor.

Requirements and Qualifications

Education: Bachelor’s degree in human services related field; master’s degree preferred.

Experience: Ten (10) years of experience working in human services with a strong knowledge of systems and service lines. Experience with data and quality is required, including applying data metrics for monitoring service delivery efficacy and quality. Excellent written, oral, and client-faced communication skills are required, as well as the ability to develop and nurture external customer relationships.

Knowledge, Skills, and Abilities: This position must have advanced leadership and communication skills and in-depth knowledge of the social services world. Strong relational skills are required to support the development of internal and external partnerships. Proficiency in translating data analysis to action steps, data management principles, data governance, project management, and problem-solving.

Proficiency in, or ability to learn and use, workplace applications, platforms, and technologies including Outlook (Safety, Security), SharePoint, Human Capital Management Systems, Canon Print, Microsoft Office Suite, Adobe, Smartphone/iPad, Ring Central, Workable, Electronic Health Record, KPI Dashboard and Power BI. Ability to use the enkompas service desk ticketing system appropriately and successfully. Ability to navigate network drives and basic hardware use and troubleshooting.

Necessary additional skills and qualifications include:

·       Solid understanding of staff management and industry specifics and business strategies

·       Industry knowledge and an ability to learn and comprehend multiple licensing requirements and regulations of the industry related to Access Services

·       Excellent problem-solving and critical thinking skills.

·       Systemic thinking skills

·       Ability to remain calm and focused in stressful situations.

·       Strong organizational skills including planning, delegating, and task facilitation.

·       Ability to work well independently and collaboratively, recognizing the value of the team and respecting what all members offer within a team.

·       Ability to convey a vision, mission, and strategic plan to enhance staff buy-in and support.

·       Strong customer service orientation and proven ability to build key relationships.

·       Excellent interpersonal skills to effectively communicate and engage with a diverse range of individuals including staff members, business associates, government officials, and the general public.

·       Advanced technical skills; understands the importance of technology in the field of human services.

Benefits

Compensation:

Salary: $100,000

Schedule: Monday-Friday, with flexibility required occasionally to meet agency needs

Our full-time comprehensive benefits package includes:

• Health, Vision, Rx, & Dental insurances, HSA/FSA, 401k program.
• Tuition Reimbursement, Student Loan Assistance.
• 20 Days PTO (vacation, sick days), 7 paid holidays, 2 floating holidays.
• Mileage/Toll Reimbursement, paid travel time between worksites.
• Life Insurance, Short/Long Term Disability, Catastrophic Sick Leave, Paid Parental Leave.
• Employee Assistance Program (telehealth/in person).
• Referral Bonuses up to $750 per hire.
• College tuition discounts, Credit Union perks, retail discounts.

Access Services is an Equal Opportunity Employer