Technical Service Representative

About Us:

Eriez is a global leader in separation technologies, established in 1942. Our commitment to innovation has positioned us as a driving market force in key technology areas, including magnetic separation, flotation, metal detection, and material handling equipment. We are dedicated to providing trusted technical solutions across various industries, including mining, food, recycling, packaging, aggregate, and more. Headquartered in Erie, Pennsylvania, Eriez operates through 14 wholly owned international subsidiaries and a vast network of sales representatives.

About the Role:

We are looking for a motivated Technical Service Representative to join our aftermarket team. This position involves providing technical support and service to our customers, ensuring their equipment operates at peak performance. The ideal candidate will have strong problem-solving skills and a technical background in equipment servicing and maintenance. This role is crucial for maintaining customer satisfaction and supporting our aftermarket team with service-related inquiries.

Responsibilities:

• Daily work and all tasks are to mirror the mission and core values of the company; ensure we are providing prompt, superb technical service, spare part quotes and repair to new and existing customers to create and maintain long-term partnerships
• Learn and document all Eriez troubleshooting techniques and procedures.  Become a troubleshooting expert and share this knowledge with Team members over time
• Provide input to and help execute growth-oriented programs for aftermarket sales and service to maximize profitability and guide others in Eriez sales to do the same
• Assist with service calls and repairs both at Eriez and customer facilities
• Work closely with inside sales and further build the relationship with sales and aftermarket
• Build and maintain strong, long-lasting customer relationships through new offerings to improve the value proposition of relevant equipment embedded in their business
• Work closely with sales representatives and customers by phone and email to solve service, repair, warranty and parts related problems
• Up to 50% Travel with sales representatives and make sales calls and presentations to educate our customers on the Eriez Aftermarket offerings 
• Act as liaison between customers and representatives in the field (both domestic and international) and various Eriez home office departments
• Process spare parts inquiries, quotes and orders, including the submitting of ER’s related to parts requests
• Process warranty orders as required
• Prepare weekly and monthly reports for your area of responsibility
• Participate and present at meetings

Requirements

• Bachelor's degree; Bachelor of Science, business management, technical or equivalent work-related experience
• 2-4 years of sales / manufacturing experience, preferably industrial equipment and / or equipment aftermarket sales & service

• Demonstrated leadership ability
• Understanding of electronics with a base understanding of mechanical systems
• Ability to work with people at end-user, distributor / dealer, OEM, representative and inside levels with little supervision
• Excellent communication skills including business / technical writing and formal presentations
• Ability to handle details of service, spare parts, and equipment repair inquiries, including commercial and technical issues and work effectively under pressure
• Able to read engineering drawings
• PC skills, fast, accurate keyboarding and proficiency with current software including word processing, spreadsheet, and presentation applications.  Experience with JD Edwards a plus
• Willingness and aptitude to learn new products and tools to fulfill responsibilities
• Strong decision-making, planning and project management skills
• Ability to execute and complete tasks under pressure and manage conflicting priorities & deadlines
• Positive attitude in a fast-paced environment

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Pay rate: - starts from $25/hr. ***Compensation commensurate on experience ***