Software Release Manager

About TherapyNotes

TherapyNotes is a national leader in behavioral health Practice Management and Electronic Health Records (EHR) software. Our software-as-a-service (SaaS) solution is at the forefront of innovation, seamlessly integrating patient scheduling, medical records, billing, and electronic claims to revolutionize how mental health professionals manage their practices.

At TherapyNotes, we are a growing team of passionate and talented individuals. Our team thrives on collaboration and innovation, continually pushing the boundaries of what EHR software can do. We pride ourselves on our ability to adapt to the ever-evolving landscape of healthcare and technology, staying at the forefront of industry trends.

We believe in pushing each other to learn and solve complex problems, fostering an environment where your skills and expertise will flourish. Together, we are shaping the future of behavioral health software, making it easier for clinicians to provide the best possible care to their patients.

If you are passionate about technology, mental health, and making a difference, TherapyNotes is the place where you can realize your potential.

Description
The Release Manager will own the complete release lifecycle which includes the scheduling, coordination, and management of releases across the organization for multiple SaaS applications. Collaborate across functional project teams including product, development, QA, and DevOps as required to successfully deliver releases to production in a timely manner.

Responsibilities

• Schedule, coordinate, manage and deploy software releases.
• Manage risks and resolve challenges that impact release scope, quality, and schedules.
• Lead product deployments during designated off-peak hours.
• Continually analyze and adjust the release process to meet the growing needs of the organization.
• Produce deployment, implementation, and run-book plans.
• Plan and communicate the release calendar by working closely with a cross-functional group of representatives.
• Assist Product Owners in identifying and managing inter-dependencies and timing concerns to ensure seamless delivery.
• Work with Product Management to ensure roadmaps seamlessly align with release schedules.
• Work with relevant development teams to add, improve, and refine processes and automation tools.
• Manage organizational release readiness by working with the various technical and business departments.
• Measure and monitor delivery progress to ensure software releases are delivered on time and meet or exceed expectations.
• Facilitate release meetings, release readiness reviews, go/no-go meetings, and retrospectives.
• Maintain documentation related to procedures on the build and release processes.

Requirements

• 5+ years of experience in software release management for enterprise SaaS applications preferred.
• Detailed understanding of deployment, configuration, testing and release management processes based on agile software delivery principles.
• Experience with CI/CD pipelines including tools like Git, Octopus, and Jenkins preferred.
• Experience with monitoring tools like Kibana (Elastic) and DataDog preferred.
• Excellent verbal and written communication skills with the ability to articulate release plans and dependencies to business stakeholders and technical personnel.
• Proficiency in Jira, Confluence, and/or other collaboration software systems preferred.

Competencies

• Change Management - Develops workable implementation plans, communicates changes effectively, builds commitment, prepares and supports departments affected, and monitors transition and evaluates results.
• Organizational Support - Follows policies and procedures, completes tasks correctly and on time, and supports organization's goals and values.
• Planning/Organizing - Prioritizes and plans work activities, uses time efficiently, plans for additional resources, sets goals and objectives, organizes or schedules other people and their tasks, develops realistic action plans.

Benefits

• Competitive salary - $100,000-150,000
• Comp-time and flexible work hours
• Full health, life, disability, and dental insurance
• Retirement plan with company contribution
• Annual company profit sharing
• Personal development/training budget
• Open, collaborative work environment
• Extensive 2-week onboarding plan
• Comprehensive mentorship program
• Company provided refreshments

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TherapyNotes, LLC is an Equal Employment Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates whom have been given a conditional offer of employment with TherapyNotes, LLC must also undergo a criminal background check.

4/10/2024