Service Technician

About Us:

Established in 1942, Eriez is a global leader in separation technologies. Our commitment to innovation has positioned us as a driving market force in several key technology areas including magnetic separation, flotation, metal detection and material handling equipment. Our 900+ employees are dedicated to providing trusted technical solution to the mining, food, recycling, packaging, aggregate and other process industries. Headquartered in Erie, Pennsylvania (USA), Eriez designs, manufactures and markets on six continents through 12 wholly owned international subsidiaries and an extensive sales representative network.

About the Role:
We are looking for a Service Technician to join our aftermarket team with a focus on metal detection equipment. In this role you will ensure we are providing prompt, superb technical service, spare part quotes and repair to new and existing customers to create and maintain long-term partnerships.

Responsibilities:

• Assist with service calls and repairs both at Eriez and customer facilities 
• Work closely with inside sales and further build the relationship with sales and aftermarket 
• Build and maintain strong, long-lasting customer relationships through new offerings to improve the value proposition of relevant equipment embedded in their business
• Work closely with sales representatives and customers by phone and email to solve service, repair, warranty and parts related problems
• Up to 50% Travel with sales representatives and make sales calls and presentations to educate our customers on the Eriez Aftermarket offerings
• Act as liaison between customers and representatives in the field (both domestic and international) and various Eriez home office departments
• Process spare parts inquiries, quotes and orders, including the submitting of ER’s related to parts requests
• Process warranty orders as required
• Prepare weekly and monthly reports for your area of responsibility

Requirements

• Bachelor’s degree; Bachelor of Science, business management, technical or equivalent work-related experience
• 2-4 years of sales / manufacturing experience, preferably industrial equipment and / or equipment aftermarket sales & service
• Ability to handle details of service, spare parts, and equipment repair inquiries, including commercial and technical issues and work effectively under pressure
• Understanding of electronics with a base understanding of mechanical systems
• Ability to work with people at end-user, distributor / dealer, OEM, representative and inside levels with little supervision
• Excellent communication skills including business / technical writing and formal presentations
• PC skills, fast, accurate keyboarding and proficiency with current software including word processing, spreadsheet, and presentation applications.  Experience with JD Edwards a plus
• Willingness and aptitude to learn new products and tools to fulfill responsibilities
• Strong decision-making, planning and project management skills. Demonstrated leadership ability

Benefits

• 401(k)
• Employer 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Hourly Pay:- $24/hr. to $28/hr