Service Coordinator for an MSP

Join Our Team as a Service Coordinator

Are you someone who thrives on independence, loves clear communication, and excels at managing tasks via phone and email? If you enjoy being recognized for your performance, earning bonuses tied to your success, and driving a technical team toward excellence, we want you on our team!

At ONE 2 ONE, our proven process ensures a 5-star client experience—and as a Service Coordinator, you'll play a critical role in delivering that promise. You'll be the linchpin that keeps tickets on track, ensures tickets are delegated effectively, and follows up with clients and technical resources to guarantee client satisfaction and delivery.

This role is for someone who loves keeping things organized, running smoothly, and free of clutter. If you’re detail-oriented, proactive, and driven to make an impact, this is the job for you!

Key Responsibilities:

• Act as the primary point of contact for clients regarding service requests and escalations.
• Coordinate schedules and delegate tickets to technical resources, ensuring deadlines and SLAs are met.
• Monitor ticket queues, prioritize requests based on urgency and business impact, and track progress to closure.
• Communicate effectively with clients and team members via phone and email, maintaining transparency and professionalism.
• Drive operational efficiency by keeping processes organized and ensuring nothing falls through the cracks.
• Ensure follow-ups are completed to guarantee client satisfaction and a 5-star experience.

*To be considered for this role, please take this short 10-minute survey! One2One Computers

Requirements

What We're Looking For:

• A proactive and independent individual who thrives in a fast-paced environment.
• Strong communication skills, especially via phone and email.
• Highly organized with exceptional attention to detail.
• A problem-solver with a focus on driving results and ensuring client satisfaction.
• A team player who can motivate technical resources and foster collaboration.
• Previous experience in a similar role within an MSP or IT environment is a plus.

Benefits

 Why ONE 2 ONE?

• Dynamic Work Environment: Be part of a fast-paced, energetic team where every day brings new challenges and opportunities.
• Growth Opportunities: Develop your skills and advance your career in a supportive, collaborative environment.
• Career Growth: We provide opportunities to expand your skills and grow within the company.
• Team-Oriented Culture: Join a company that values your contributions and encourages your ideas.
• Solid Benefits: Health, dental, PTO, 401k, and more.

Ready to make IT happen? Apply today and bring your skills to ONE 2 ONE Inc, where we don’t just solve tech problems; we empower businesses to thrive!