Service Coordinator for an MSP

Join Our Team as a Service Coordinator

Do you thrive in a fast-paced environment, love working with clients, and excel at keeping everything running smoothly? Are you passionate about scheduling and enjoy leading a team to success? If so, ONE 2 ONE Inc., a leading MSP, is looking for a Service Coordinator like you!

What You’ll Do

As a Service Coordinator, you’ll be the backbone of our technical operations, ensuring our technicians are where they need to be and that our clients are well taken care of.

• Client Interaction: Serve as the first point of contact for clients, understanding their needs and ensuring they receive timely support.
• Schedule Management: Create, adjust, and manage schedules for a team of technicians to maximize efficiency and meet client expectations.
• Prioritize Workloads: Assess incoming requests and prioritize tasks based on urgency and resource availability.
• Facilitate Communication: Act as a liaison between clients and technicians, ensuring everyone is on the same page.
• Monitor Progress: Track the status of ongoing service requests, ensuring timely updates and resolutions.

Ready to make IT happen? Apply today and bring your skills to ONE 2 ONE Inc, where we don’t just solve tech problems; we empower businesses to thrive!

*To be considered for this role, please take this short 10-minute survey! One2One Computers

Requirements

What You Bring

• Organizational Excellence: You thrive in managing multiple tasks and have an eye for detail.
• Customer-Centric Focus: You genuinely enjoy working with clients and delivering exceptional service.
• Scheduling Mastery: You’re skilled at coordinating schedules and ensuring everyone stays on track.
• Problem-Solving Mindset: You remain calm under pressure and quickly find solutions to challenges.
• Team Leadership: You enjoy working with and supporting a team, helping them succeed in their roles.
• Technical Familiarity: While not required, experience in IT or familiarity with MSP operations is a plus.

Benefits

 Why ONE 2 ONE?

• Dynamic Work Environment: Be part of a fast-paced, energetic team where every day brings new challenges and opportunities.
• Growth Opportunities: Develop your skills and advance your career in a supportive, collaborative environment.
• Career Growth: We provide opportunities to expand your skills and grow within the company.
• Team-Oriented Culture: Join a company that values your contributions and encourages your ideas.
• Solid Benefits: Health, dental, PTO, 401k, and more.