Marketing Content Operations Specialist

Position: Marketing/Content Ops Specialist

Location:  Remote (East Coast U.S.; preferably NJ, PA, NY, FL)

BMTX Overview

BM Technologies, Inc. (NYSE American: BMTX) - formerly known as BankMobile - is among the largest Banking-as-a-Service (BaaS) providers in the country, providing access to checking and savings accounts, personal loans, credit cards, and financial wellness. It is focused on technology, innovation, easy-to-use products, and education with the mission to financially empower millions of Americans by providing a more affordable, transparent, and consumer-friendly banking experience. BM Technologies, Inc. is a technology company and is not a bank, which means it provides banking services through its partner bank. More information can be found at www.bmtx.com.

Our Mission

We are on a mission to financially empower millions of Americans by providing a more affordable, transparent, and consumer-friendly banking experience. And we are passionate about having fun while making an impact!

About the Role

We are looking for a passionate individual who has experience in marketing communications, proofreading, and campaign execution; has experience with creative review for both marketing promotions and service messages; and has a proven ability for attention to detail, making decisions, and effectively meeting deliverable expectations and deadlines. You will be responsiblefor writing/developing communications, the review and approval of marketing collateral; ensuring compliance of legal, regulatory, and branding guidelines; maintaining checklists and documentation within systems; managing audit requests of marketing, and supporting other projects as requested by leadership. This is a critical role in ensuring the company meets banking and regulatory guidelines while supporting growth targets. 

Responsibilities:

• Develop new marketing and operational/service communications to support business objectives.
• Review of marketing assets (for various channels - such as online, e-mail) to ensure that copy and offers comply with legal, regulatory, branding guidelines and policies.  
• Communicate errors, rationale, required actions, approvals, exceptions and status to Marketing Managers.
• Maintain project status and necessary documentation in the project database.
• Manage content review and stakeholder approval process, including internal and external stakeholders, within established deadlines and cycle-time benchmarks.
• Identify and resolve outstanding issues in a timely and effective manner.
• Follow policies and department’s best practices to ensure communications pieces are accurate, and have passed compliance policies.
• Work independently and collaboratively, taking initiative to support other corporate projects and ensure workload and productivity is aligned with capacity expectations.
• Work as the key contact for marketing audits.
• Support other corporate projects and initiatives.
• Perform other duties as assigned by Leadership.

Skills and Qualifications:

• College Degree from an accredited college or university (Business, Marketing preferred) or 3-7 years of professional experience in lieu of college degree required.
• 3+ years in a regulated industry (e.g., banking, automotive, insurance, medical) with marketing or advertising background, campaign execution, compliance/QA content review and/or relationship management skills.
• Affinity toward structure and following rules tied to compliance and legal guidelines.
• Ability to remain flexible and responsive when faced with multiple urgent requests and changing priorities.
• Strong writing skills as it relates to communications (both service/operational- and marketing/advertising-related communications); NOTE: writing samples will be requested as a part of the interview process for this role.
• Strong knowledge of Microsoft Office, PDF Writer and Excel required.
• Attention to detail and data checking/proofreading skills. Ability to deliver flawless quality work.
• Interpretation of information and decision-making skills to determine if guidelines apply.
• Strong communication skills and ability to articulate errors, rationale, and action that needs to be taken.
• Project management experience. Ability to deliver on promises/meet deadlines.
• Ability to work independently, and as a team member.
• Empowered to constantly find ways to optimize and automate to ensure operational processes are extremely efficient for all stakeholders involved.
• Passionate about finding opportunities to lengthen customer lifecycle.
• Basic marketing-related design skills a plus.

To apply, please submit your resume, cover letter, and any relevant portfolio.

If you feel like you don’t meet all the requirements for this role, we encourage you to apply anyways. We know the confidence gap may get in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you!

BMTX will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability.