Legal Intake Specialist

The law firm of Pogust Goodhead, US has led the fight against corporate greed and misconduct in complex mass tort lawsuits, environmental, and class action claims on behalf of countless individuals over the last twenty years. The firm is at the cutting-edge of group consumer claims, currently representing hundreds of thousands of affected clients throughout the US.

We find solutions where others can’t.

We fight for justice when others won’t.

We stand up for people against powerful corporations.

Our purpose is to make the world a better, fairer place, with every case we win. See our website for more information about our firm.

Why is this role crucial for Pogust Goodhead?

Our law firm is at the cutting edge of litigating a substantial number of complex mass tort lawsuits and personal injury lawsuits and seek a detail-oriented, analytical, experienced Legal Intake Specialist to assist our team in setting up and managing the process of onboarding new and prospective clients. The ideal candidate will be an integral member of US-based legal intake team by vetting potential clients for some of the largest and most important lawsuit claims in the country.

Requirements

What will you be doing?

You will play a vital part in our intake team by being the first point of contact for perspective clients. Your main responsibilities will involve:

· Interviewing prospective clients by phone and email to see if the claim fits the case criteria.

· Managing intake campaigns, including maintaining reports on working intakes, following up on retainer agreements, and reporting to the Partners and litigation team.

· Conducting basic research to investigate prospective clients’ claims.

· Onboarding new clients by sending the necessary paperwork and putting together initial case files.

· Entering and maintaining client information in data management system meticulously.

· Nurturing relationships with other law firms to grow referrals.

· Performing administrative support tasks as assigned.

What you’ll bring to Pogust Goodhead

We’re looking for an experienced Legal Intake Specialist who is as passionate about what we do as we are

Strong written and organizational skills are vital, as are excellent analytical skills and acute attention to detail. You must be reliable and persistent about following-up and following-through.

Strong communication skills are required. This position involves heavy telephone client contact so you must be confident, enthusiastic, and persistent about getting new clients on the phone, talking through what they experienced and sharing concise notes with the team about what you learn If you don’t like being on the phone, this isn’t the role for you.

Many of our clients do not have experience of working with a law firm, and usually they have experienced something difficult, unfair, or painful. We’re looking for someone who can be warm, patient, and compassionate.

You’ll enjoy working in an independent and proactive manner, willing to ask for help when needed, and have the utmost respect for client confidentiality. A resilient and flexible approach will allow you to feel comfortable working as part of a professional and passionate team.

We welcome additional non-legal experience involving client care, sales or customer facing roles, but this experience is not essential!

Benefits

Our commitment to you

At the law firm of Pogust Goodhead we believe in championing personal growth and achievements, where everyone feels that they are supported and valued as individuals.

We know that our team are the heart of Pogust Goodhead and that is why we make the following commitment to all our people:

To be a meritocracy with a fair and transparent pay review process

To offer opportunities for internal promotion

To provide everyone with a fair and structured performance review process

To provide a learning environment that supports its employees in becoming experts in their roles

To give all Pogust Goodhead’s people opportunities to influence and improve how we work

Twelve weeks paid parental leave

Hybrid work from home option for part of the week

The firm offers 401K matching and health and dental benefits.

Our commitment to building an inclusive workplace

Our law firm, Pogust Goodhead, is an equal opportunities employer who believes passionately that our team should represent the diversity of the clients that we support. We are committed to providing a place of work that provides fair and equal career growth and learning opportunities to all its employees. We do not tolerate discrimination of any kind within our company, and we celebrate creating a culture offering opportunity for all, regardless of race, culture, gender, age, sexual orientation, socio economic background, disability, veteran status or religious beliefs.