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Full-Time Store Manager - Daily Thread- Washington Tanger Outlet

NYC Alliance Company LLC

Pittsburgh, pennsylvania


Job Details

Full-time


Full Job Description

POSITION OVERVIEW:

The Store Manager is responsible for overseeing the general operations of the store, creating and implementing a store sales strategy to maximize sales, and providing a wonderful & cheerful customer experience to all customers. In addition, he/she will manage the store team and help align associates around our corporate values/mission. In addition to operational responsibilities such as opening/closing, inventory management, loss prevention, payroll & scheduling, and visual merchandising, the Store Manager will be responsible for achieving store objectives, maintaining KPIs, developing the team, and ensuring adherence to all company policies & procedures. The Store Manager will be expected to model effective sales techniques and manage the customer experience on the salesfloor.

KEY AREAS OF RESPONSIBILITY:  

  • Achieve and exceed productivity and sales plan expectations
  • Improve profitability by managing controllable expenses such as payroll, supplies and shrinkage
  • Set an example of exceptional customer service by leading sales efforts on the selling floor
  • Teach and monitor each associate on store operations and policies & procedures
  • Recruit, train, motivate and retain quality sales associates.
  • Set goals and manage to expectations by clearly communicating to the staff the metrics by which success is measured in each area of the business
  • Meet monthly with each associate to discuss performance by reviewing productivity vs. goals. Coach and provide suggestions for improvement as necessary and address with progressive documentation as required.
  • Maintain a high level of visual merchandising and housekeeping standards
  • Perform daily paperwork reconciliation and other operational tasks
  • Protect store assets and inventory. Reconcile inventory to identify and reduce shrinkage.
  • Implement company policies and procedures

Requirements

  • Minimum one year experience in retail management, knowledge of local market and clientele a plus
  • Multi-Lingual a plus
  • Full understanding of specialty retail, including business development, visual merchandising, and store operations
  • Computer skills to include operation of retail point of sale system, Microsoft office and email
  • Strong leadership, critical thinking, and problem-solving skills. Delegate responsibility and work to the staff
  • Demonstrate strong verbal and written communication skills allowing for communication of the company’s goals and objectives
  • A positive, outgoing, high-energy personality that is entrepreneurial, who is sales focused and takes full ownership of the store’s business at all levels
  • A mentor and leader to staff and peers. Developing individual’s strengths and identifying opportunities
  • Ability to lift, carry, or move objects weighing up to 40 pounds when merchandising the sales floor. Comfortable with using ladders or stairs
  • A trainer able to teach skills in customer service, selling, and operations
  • Experience or aptitude in driving traffic to the business through social media and participating in marketing/community events is highly desirable

Benefits

  • Comprehensive medical, vision, and dental benefits.
  • Generous Paid Time Off (PTO) for personal and vacation days.
  • Sick Day allowance for unforeseen health needs.
  • Attractive Discounts on products.
  • Employee Wellness programs to promote a healthy work-life balance.
  • Monthly Bonus incentives to recognize and reward outstanding performance.
  • Enjoy two weekends off each month for enhanced work-life balance.
  • Access to 401(K) retirement plans, Flexible Spending Accounts (FSA), and Pre-Tax commuter benefits.

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