Front Office Assistant, Part-Time

We’re looking for a driven individual who is passionate about helping others to become our next Part-Time Front Office Assistant! 

As a Front Office Assistant, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.

Individuals with experience in customer service or office administration as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.

Responsibilities:

• Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.
• Scheduling, screening, and confirming new appointments through inbound and outbound calling.
• Outbound follow-up calls to patients and advertising leads.
• Provide customer resolution to any concerns or questions, both over the phone and in-person.
• Communicate all relevant customer information to the Hearing Care Professional.
• Collect and record customer payments.
• Maintain the customer database by updating office records.
• Inform the customer about hearing care accessory options.
• Handle walk-ins and after-care for existing customers.
• Help run office promotions by participating in any marketing and social media initiatives, including tracking marketing calls.

About us:

For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer’s quality of life.

At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our employees, offering continuous training and development opportunities to empower our employees to become leaders in the industry.

Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. This is the advantage of working as part of the Miracle-Ear family and our parent company, Amplifon, the global leader in retail hearing solutions.

Requirements

• Administrative, front office, or patient care coordinator background
• Experience in a direct customer support role
• Inbound/outbound calling, cold-calling experience is a plus
• Appointment scheduling and quality phone etiquette
• Adaptable and detail oriented, with an outgoing, positive demeanor
• Computer literacy, ability to accurately document and file records
• Due to the amount of community involvement, you must live within 30 miles of the office. Please do not apply unless you live locally.

Benefits

The success of the office is completely dependent on the effectiveness of this position. As a result, the amount of effort you give is directly related to the amount of money you can receive. In addition to an hourly rate, this position is also eligible for monthly bonuses based on the success of the office.

• Pay: $16-$18/hour + monthly bonus opportunity
• Hours: Monday-Friday, 25-30 hours per week
• Continuous training, development & support
• Brand recognition – we’re at the top of our industry!
• Health Care, Paid Time Off, Paid Holidays