Front Desk/Medical Assistant Hybrid

Align ENT & Allergy is currently seeking a dynamic and versatile Front Desk/Medical Assistant Hybrid to join our team. In this unique role, you will have the opportunity to combine the responsibilities of a front desk receptionist and a medical assistant, providing essential support to ensure the smooth and efficient operations of our physician-led ENT and Allergy practices.

As a Front Desk/Medical Assistant Hybrid, you will be the first point of contact for patients, greeting them with a friendly and professional demeanor. You will manage patient appointments, handle administrative tasks, and assist physicians in delivering patient care. This role requires strong organizational skills, exceptional customer service, and the ability to multitask in a fast-paced environment.

Align ENT & Allergy provides business support to private practices, empowering our partners to focus on delivering high-quality, cost-effective, personalized care within their communities. By joining our team, you will contribute to our mission of providing exceptional patient care through a true partnership model.

Responsibilities

• Welcome patients and visitors, ensuring a positive and welcoming experience.
• Schedule and confirm patient appointments, coordinating with the medical staff to optimize clinic flow.
• Collect and verify patient information, ensuring accuracy in electronic medical records.
• Answer incoming calls, address patient inquiries, and route calls to the appropriate personnel.
• Perform administrative duties such as data entry, filing, and managing patient records.
• Assist physicians in preparing patients for examinations, including taking vital signs and documenting medical history.
• Administer medications, injections, and immunizations as directed by healthcare providers.
• Educate patients on treatment plans, medications, and self-care instructions.

Requirements

• High school diploma or equivalent.
• Previous experience in a medical office setting, preferably in a front desk and/or medical assistant role.
• Excellent communication and interpersonal skills to interact with patients, physicians, and other healthcare professionals.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Proficiency in using electronic medical records systems and basic computer skills.
• Knowledge of medical terminology and basic clinical procedures.
• Exceptional customer service skills and a positive attitude.
• Ability to work independently and as part of a collaborative team.
• Demonstrated professionalism, empathy, and a commitment to patient care.
• Familiarity with insurance verification and billing processes (preferred).

Benefits

Benefits:

· 401(k)

· Dental insurance

· Health insurance

· Paid time off

· Retirement plan

· Vision insurance