Customs Brokerage Manager

Customs Brokerage Manager

Fantastic opportunity awaits for an accomplished Licensed Customs Broker. Get ready to lead and inspire a highly skilled and committed team within a dynamic and expanding company that offers promising pathways for career advancement.

Alba Wheels Up was founded with the philosophy of ensuring customer compliance with regulations while coordinating efficient, timely movement of freight and information. With beginnings that go back over 70 years, Alba and Wheels Up operated as two separate entities which merged to form Alba Wheels Up, a family of true logistics professionals. Following the successful merger of the companies, the company has become an industry leader. In March 2021. The Company received significant strategic investment from Southfield Capital, a leading private equity fund. This investment is positioning the company to continued acceleration through organic growth and acquisitions.

The integration of new technologies and exemplary service standards have allowed Alba Wheels Up to be on the forefront of changes in the global trade industry. Tremendous regulatory visibility has allowed Alba Wheels Up to engage in regulatory pilot programs while forward-thinking mindset means The Company fully adopts new Customs and Border Protection technologies and regulations before the competition. 

Job Description:

Responsible for the management and successful growth and development of a strong Customs Brokerage department. Coordinate and oversee the Customs Brokerage department to ensure the compliance of employees with the company policies, U.S. Customs regulations, customer service requirements/procedures, protection of the company liability and day-to-day clearing of inbound cargo. Oversee, assist, train and maintain responsibility for the preparation of Customs entries and overall workflow. Maintain a high level of professionalism, attention to detail, ability to prioritize and multi-task various tasks and responsibilities.

Responsibilities:

• Organization and leadership of the office.
• Ensure all departments are producing timely, quality, and accurate flow of information by providing support and assistance as needed and fairly distributing workload.
• Work closely with EVP of Operations, EVP of Freight and VP of Brokerage to ensure company procedures and processes are being followed.
• Identify strengths and weaknesses within the individual departments and work to implement improvements where necessary.
• Monitor team performance against company standards and department goals. Regular audit of file documents and accounting practices.
• Adhere to, train, and advise team in areas of Customs Brokerage Regulations.
• Monitor problems and implement corrective action when needed.
• Issue work instructions to team members to ensure timely and orderly file flow.
• Provide management guidelines, training, and organization to the departments. Show leadership abilities and initiative.
• Adjust systems which will allow the office to function more effectively and efficiently.
• Outline responsibilities to each team member. Monitor team performance to ensure that we exceed our company OKRs and KPIs.
• Address performance issues and work with HR on performance improvement plans.
• Conduct regular meetings, communicate individual department goals and expectations.
• Perform other duties as assigned.

Qualifications:

• Bachelor’s degree is preferred.
• 9 -10 years Mgmt. experience.
• Employee must have intermediate user knowledge of computer programs such as Word, Excel and Outlook.
• Experience with Cargowise is a plus.
• Proven analytical and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Excellent team-building skills and ability to train staff.
• Ability to delegate workload to team.
• Strategic planning experience
• Strong organizational skills and ability to multitask.
• Proven professionalism and reliability.
• Strong mathematical skills, such as appropriately add and compute fees, percentages, taxes, currency conversions, weight, cube, measures, U.S. Customs and other agency fees.

Alba Wheels Up International is an Equal Opportunity Employer