Customer Support Representative

About TherapyNotes

TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care.

We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference!

Position Description

As a Customer Success Representative at TherapyNotes, you will join a team of dedicated software support representatives to help our prospective and current customers manage their TherapyNotes accounts. You will guide psychologists, therapists, counselors, social workers, psychiatrists, and practice administrators through account set-up, complex support requests, and other challenges they may face with the TherapyNotes software. This is an inside customer support position within our corporate office.

This role is an exciting, fast paced opportunity that involves daily interaction with customers as well as the entire TherapyNotes business team. Our growing team is located remotely and on-site at our 30,000 square foot corporate headquarters in Horsham, PA.

Responsibilities

• Technical and Business Software Training - Train customers on how to properly navigate and use the TherapyNotes software, educate customers about core software features, and help answer complex questions and support calls about specific TherapyNotes functions
• Inbound Call and Email Support - Monitor a high volume of support requests and provide support assistance to behavioral health professionals, practice administrators, medical billers and patient appointment schedulers
• Customer Support Documentation - Maintain call and email database by logging support ticket information in multichannel customer support / help desk software applications
• Be Accurate and Maintain High Standards - Maintain high standards, attention to detail, accuracy and completeness
• Become Knowledgeable - Maintain strong knowledge and a thorough understanding of TherapyNotes features and value adds

Requirements

• Customer Service Experience
• Flexible work hours required including limited nights and weekends
• Tech savvy: excellent computer and technical problem solving skills
• Experience working in a software support, call center, training or inside sales environment is a plus
• Experience with multichannel customer support / help desk software is a plus
• Excellent verbal and written communication skills
• Effectively exchange information via telephone, email, and instant messaging platforms
• Ability to exercise composure when operating under stressful situations
• Excellent time management skills
• Team player that carries their weight, has a willingness to grow and strives for excellence
• Interest in working in an entrepreneurial, small to mid-sized business environment

Benefits

• Competitive salary - $50,000/year
• Over time opportunities available
• Employer provided medical, dental, vision, life, and disability insurance.
• Retirement plan with company contribution
• Annual company profit sharing and bonus
• Personal development/training budget
• Open, collaborative work environment
• Extensive 2-week onboarding plan
• Comprehensive mentorship program
• Company provided refreshments and occasional lunches

TherapyNotes, LLC is an Equal Employment Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates whom have been given a conditional offer of employment with TherapyNotes, LLC must also undergo a criminal background check.

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6/5/2024