Customer Experience Specialist

Medtrics Lab is a healthcare education SaaS company dedicated to improving the operational efficiency of healthcare organizations. We are on a mission to create an engaged healthcare workforce that saves lives. Our platform empowers healthcare providers and administrators with tools that facilitate data management, analysis, and seamless operational workflows. As a company in the fast-moving startup environment, we are seeking self-motivated individuals who thrive in a fast-paced setting and are eager to embrace new challenges. Each role in our growing, dedicated team is crucial to achieving our ambitious goals. By prioritizing excellence and customer satisfaction, we are establishing ourselves as a leader in academic medicine. Join us if you want to make an impact in a company that treasures innovation, efficiency, and proactive problem-solving.

Requirements

Key Responsibilities:

• Act as the primary point of contact for clients, assisting with product onboarding and providing ongoing support.
• Collaborate closely with internal teams to gather client requirements and feedback, and communicate these to the development team to drive product enhancements and improvements.
• Deliver product demonstrations and trainings to both new and existing clients, ensuring they have a comprehensive understanding of our software solutions.
• Conduct regular check-ins with clients to foster strong relationships, uncover potential issues, and identify opportunities for upselling and cross-selling.
• Stay up-to-date with industry trends and competitive landscape to provide valuable insights and recommendations to clients and internal teams.
• Assist in the development of product documentation, user guides, and knowledge base articles.
• Participate in conferences, trade shows, and other industry events to promote our products and build brand awareness.

Requirements:

• Prior experience in a customer-facing role, preferably in the healthcare or software industry.
• Excellent communication and presentation skills, with the ability to effectively communicate technical concepts to non-technical audiences.
• Strong problem-solving and analytical skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Self-motivated and proactive with a strong sense of ownership and accountability.
• Bachelor's degree in a related field.

Benefits

Health Insurance

Vision

Dental

PTO

Option for hybrid schedule