Consumer Sales Agent

Job Summary

This role involves providing exceptional service and insurance solutions to new and existing customers seeking Medicare health coverage. The job holder will be responsible for providing superior customer support via phone, email, or face-to-face communication in a timely and accurate manner. They will identify customer needs through active listening and find appropriate product and service solutions to meet those needs.

Primary Responsibilities:

• Providing exceptional service and insurance solutions to new and current customers seeking Medicare health coverage
• Providing superior customer support via phone, email, or face-to-face communication in a timely and accurate manner
• Identifying customer needs through active listening and finding appropriate product and service solutions to meet customer needs
• Providing call back and follow up calls as needed
• Completing coverage applications for clients during sales calls and/or appointments
• Meeting all production and quality standards
• Working closely with Customer Service team and transfer calls as needed
• Assisting with training new team members as needed

Primary Skills & Requirements:

• High School Diploma or equivalent is required
• Health insurance license in PA required
• Minimum of 2 years of call center experience is preferred
• Knowledge of the insurance industry is helpful, particularly Medicare
• Excellent written and verbal communication skills, especially over the phone
• Experience with Microsoft Office is required