Analyst for Error Resolutions

Position: Analyst for Error Resolutions

BMTX Overview

BM Technologies, Inc. (NYSE American: BMTX) - formerly known as BankMobile - is among the largest Banking-as-a-Service (BaaS) providers in the country, providing access to checking and savings accounts, personal loans, credit cards, and financial wellness. It is focused on technology, innovation, easy-to-use products, and education with the mission to financially empower millions of Americans by providing a more affordable, transparent, and consumer-friendly banking experience. BM Technologies, Inc. is a technology company and is not a bank, which means it provides banking services through its partner bank. More information can be found at www.bmtx.com.

Our Mission

We are on a mission to financially empower millions of Americans by providing a more affordable, transparent, and consumer-friendly banking experience. And we are passionate about having fun while making an impact!

Job Description:

We are seeking a detail-oriented and analytical individual to join our team as an Analyst for Error Resolutions. The ideal candidate will have a strong background in data analysis, problem-solving, and process improvement. This role is crucial in identifying, analyzing, and resolving errors within our systems and processes, ensuring data accuracy and operational efficiency.

Key Responsibilities:

Error Identification and Analysis:

• Monitor and analyze data to identify errors and discrepancies.
• Conduct root cause analysis to determine the source of errors.
• Develop and implement strategies to prevent future errors.

Resolution and Documentation:

• Resolve errors by correcting data and adjusting processes as necessary.
• Document errors and resolutions, maintaining detailed records for future reference.
• Prepare reports and summaries of error trends and resolution outcomes.

Process Improvement:

• Collaborate with cross-functional teams to develop and implement process improvements.
• Recommend changes to procedures and systems to enhance accuracy and efficiency.
• Monitor the effectiveness of implemented changes and make further adjustments as needed.

Communication and Collaboration:

• Communicate findings and recommendations to stakeholders and management.
• Work closely with IT, operations, and other relevant departments to resolve issues.
• Provide training and guidance to team members on error prevention and resolution best practices.

Compliance and Standards:

• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Stay updated on best practices and advancements in error resolution and data analysis.

Qualifications:

Education:

• Bachelor’s degree in Business, Finance, Information Systems, or a related field.
• Minimum of 3 years of experience in data analysis, quality assurance, or a similar role.
• Experience with error resolution, process improvement, and root cause analysis.

Skills:

• Strong analytical and problem-solving abilities.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, etc.).
• Excellent written and verbal communication skills.
• Attention to detail and strong organizational skills.
• Ability to work independently and collaboratively in a team environment.