Administrative Assistant Norwich, CT

We are looking for a highly organized person who is self-motivated with good computer knowledge and excellent communication skills.   Must be a team player – enthusiastic and personable  and possess a strong work ethic. Looking for someone who is flexible and has the ability to thrive in a fast paced, dynamic environment.  

Primary Responsibilities:

• Provide overall administrative support to ensure efficient operation of the office
• Answer, screen, forward any incoming phone calls, and clear voicemail daily
• Check emails frequently and respond timely to customer inquiries
• Communicate and work closely with routing team to ensure order fulfillment
• Greet and assist visitors in a professional and friendly manner
• Process incoming customer orders quickly and efficiently 
• Maintain open items report 
• Process invoices for payment
• Assist with credit card payments for invoices
• Process Customer refunds
• Assist with Customer agreement entry 
• Perform other related administrative tasks as assigned

Requirements

• Previous experience in a customer service role or similar position preferred.
• Excellent communication skills
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment
• Positive attitude and a passion for helping others.
• High school diploma required or GED equivalent

Benefits

Medical benefits and 401K plan offered