System Administrator

Job Specific Attributes

• Systems Administration Experience in a Windows environment including supporting group policies and secure configurations.
• Experience with a variety of Microsoft products, including Active Directory, SCCM, Intune, Microsoft 365, and Azure.
• Experience in planning, managing, and troubleshooting virtual infrastructures.
• Experience managing and maintaining secure FTP technologies and public key infrastructures.

Core Attributes

• Respect – Treats all individuals fairly and respectfully; works effectively with others; fosters an environment where opportunities to thrive are available to all; respects different values and viewpoints.
• Teamwork – Acts in a professional, respectful, and courteous manner, recognizes the worth of others, and places the good of the team ahead of personal objectives.
• Flexibility – Demonstrates willingness to change to meet organizational needs, professionally handles discomfort with a changing work environment, and remains calm in stressful situations.
• Communication – Effectively articulates and exchanges information with internal and external stakeholders. Is prompt in responding to questions and inquiries.
• Initiative – Takes appropriate action without waiting for explicit instructions, generates creative approaches to addressing problems and opportunities.
• Critical Thinking – Identifies and weighs options, makes sound decisions after reviewing all relevant information, plans for potential problems, takes calculated risks, and recognizes impact of solutions.
• Time Management – Prioritizes and manages time effectively across various competing tasks, demonstrating focus and adaptability, arriving on time for meetings, and meeting deadlines.
• Attention to Detail – Demonstrates accuracy and thoroughness when accomplishing tasks.

Job Duties Summary

System Infrastructure Design, Maintenance and Troubleshooting  

• Manage remote access and remote devices including maintenance and configuration.
• Manage Cloud Infrastructure including Azure AD, and Microsoft 365 components. 
• Manage and support virtual servers, desktops, and other endpoints including installing, upgrading, and patching. 
• Design, implement and support group policies and secure configurations. 
• Enable and support Public Key Infrastructure environment. 
• Design, install, manage, and upgrade Secure FTP infrastructure in support of business processes. 
• Research, innovate and automate system administration. 
• Coordinate with other IT teams to ensure availability, reliability, and scalability of Windows Infrastructure. 

Project Management and Execution 

• Coordinate, plan, develop, test, maintain, and implement technologies in support of agency business goals. 
• Evaluate, monitor, recommend, and implement new technologies. 
• Interpret and apply Treasury management and operational policies, relevant legislation, and industry standard practices. 
• Prepare progress reports and other written communication for agency staff and management. 
• Consult with users to provide alternate work flow and integrate new and existing technology in the process. 

Second level Help Desk Support 

• Work with OST users to resolve incidents, and provide assistance and training as requested. 
• Serve as a liaison between users and appropriate IT staff when needed. 
• Document resolutions for future reference. 

Other Duties

·        Function as a cross-functional team member in support of OST IT services.

·        Provide backup support for Help Desk.

·        Participate in Business Continuity activities including training, desktop exercises and Disaster Recovery tests.

·        Participate in developing and updating policies, standards and procedures that meet existing and newly approved policies and regulatory requirements.

·        Other duties as assigned.