Scheduler - Dispatch

Location:  Remote

Schedule:  Monday – Friday 8:30am – 5pm PST.  Must be willing to work up to 2 hours of OT weekly as needed.

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use of prescription medications and illicit drugs supporting improved clinical decision-making as part of treatment for millions of Americans with chronic pain, mental illness, and substance use disorders. 

Join a company that makes an impact on many communities!

Millennium Health is seeking a Scheduler/Dispatcher to support our Field Services team.  The Scheduler has the authority to act on behalf of the company on a day-to-day basis to coordinate field employee scheduling, dispatching, and supporting scheduling requests.  Working closely with Field Service Managers, this position supports staffing needs that align to client requirements.

The ideal candidate will possess healthcare administrative and clerical support experience, be a self-starter, thrive in a fast-paced customer-centric environment and embrace our values.

• The Scheduler plans, schedules, and assigns field employees to practice locations in partnership with the Field Service Manager.
• Prioritizes staff resources and/or book travel reservations to meet coverage requirements.
• Manages scheduled and unscheduled time off from field staff and ensures appropriate practice coverage.
• Communicates with the Field Service Managers and Sales Reps regarding staffing changes.
• Partners with the Field Service Manager to review new hiring requests to determine staffing needs.
• Manages and updates schedules and practice details in Salesforce.
• Monitors and tracks progress of dispatched shifts to ensure proper coverage.
• Addresses and resolves scheduling conflicts or issues promptly.
• Ability to ensure HIPAA, HiTrust, Confidentiality and Compliance policy, procedures, and standards are always adhered to.
• Ability to ensure administrative, physical and technical cyber security controls are always adhered to.

Requirements

QUALIFICATIONS

• High school diploma required. Bachelor’s degree preferred.
• 1+ years of experience working in customer service where customer experience was emphasized.
• 1+ years of experience using a scheduling tool such as Salesforce Field Service is required.
• Healthcare/biotech experience preferred.
• Proficient in MS Outlook and Teams.  Basic knowledge of MS Excel and Word.
• Advanced customer service, problem solving, critical thinking and interpersonal skills with focus on quality and professionalism.
• Ability to effectively address inbound calls, Live Chat, case, and email volume.
• Ability to follow and adhere to Standard Operating Procedures (SOPs) and department policies.

TECHNICAL REQUIREMENTS:

• Reliable high-speed internet connection.
• Suitable home office environment free from distractions.

Please note that this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job and does not preclude management from assigning other or related tasks and projects.  Duties, responsibilities, and activities may change at any time with or without notice. 

Potential Hiring Range:

• Pay Range:  $20-24/hr.
• Salary offered is dependent on qualifications, experience, and geographical location.

Millennium Health is an Equal Opportunity/Affirmative Action Employer and E-Verify participant. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, national origin, disability, gender identity, sexual orientation or protected veteran status. 

https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm 

Benefits

• Medical, Dental, Vision, Disability Insurance 
• 401k with Company Match  
• Paid Time off and Holidays 
• Tuition Assistance 
• Behavioral and Health Care Resources