Medical Supply Technician

Medical Supply Technician | BeLoved Hospice

FLSA: Hourly/Non-exempt

Department: Supply Chain

Reports to: Assistant Administrator

Job Summary:

The Medical Supply Technician transports and delivers hospice supplies and equipment to patient’s homes and facilities that the organization collaborates with. The Technician performs delegated clinical supplies organization, inventory of medical products, and administrative duties in support of business operations and patient care. This position reports directly to the Hospice Supply Chain Department Manager.

Essential Duties and Responsibilities:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Role Specific:

• Deliver medical equipment and assist the department manager in the organization of medical supply ordering
• Use personal or company vehicles for medical supply and equipment activities (delivering, picking up, emergent drop-offs, etc.)
• Gathers patient data from Interdisciplinary teams, Nurses, CNAs, and CNA Coordinators for supply orders, drop-offs, and upcoming supply delivery needs
• Deliver medical and patient care supplies to patient homes and facilities
• Tracks supply usage in accordance with the supply inventory and purchasing process
• Collaborates with department manager for supply ordering, organization, and upcoming supply and delivery needs
• Assists in keeping inventory of supply closet(s)
• Keeps track of supply orders and deliveries for the week and upcoming weeks
• Assists in disaster and emergency preparedness
• Create and maintain CNA and Nursing supply boxes for pick-up and delivery
• Assists in ordering DME (durable Medical Equipment), communicating with DME supplier, and tracking DME budget
• Performs safety assessments of patient environments following the standard safety assessment checklist. Confirms the condition of the environment via the patients’ or caregivers’ signature and submits the paperwork as appropriate to remain in compliance with the Department of Health
• Maintains continuous communication via smart phone with the Customer Service and/or Dispatch team to relay a change in an order status or non-compliance with prescribed orders, position in routes, re-routing, stock availability and confirm delivery and pick up of equipment. This includes but is not limited to communicating availability of rolling stock, and location information. Additionally, escalates issues or potential issues to the customer service team as appropriate.
• Participates with supervisor/manager to conduct a daily assessment and verification (Pre-Trip Inspection) of the truck, equipment and supplies and confirm basic safety operations (e.g., lights, brakes, mileage, vehicle appearance, etc.). Reports any damage and malfunctioning equipment immediately to manager
• Communicate with interdisciplinary teams for patient supply needs
• Use reliable transportation to transport, deliver, and pick up patient medical supplies
• Follow HIPPA regulations at all times
• Follow health and safety standards and protocol with sterilized medical equipment and supplies
• Follows the safety program and adheres to Occupational Safety and Health Administration (OSHA) guidelines to reduce work-related injuries
• Other duties as assigned

General:

• Demonstrates a thorough understanding of the agency’s mission, philosophy and scope of services.
• Demonstrates knowledge and respect of rights and responsibilities by observance of patient/participant: Privacy, confidentiality and safety, including reporting of patient/participant abuse or neglect.
• Foster and maintain an effective working relationship between co-workers, patients, families, caregivers, and other professional members of the community.
• Demonstrates reliability by: Making every attempt to report to work on time and providing proper notification for absence or tardiness.
• Demonstrates ability to problem-solve and make decisions by: Assessing situations and considering all possibilities to resolve the issues then correcting the problems presented in a reasonable amount of time.
• Seeks guidance and direction as needed, utilizing proper chain of command.
• Demonstrates professionalism at all times by respectful interpersonal relationships with employees, patients, families, caregivers, referral sources, contractors, and community members.
• Demonstrates effective time management skills by: Coordinating activities to achieve maximum productivity and efficiency, willingness to adjust or revise work schedules as requested, seeking prior authorization for overtime, adhering to the policy for make-up time, completing assigned projects within specified time frames.
• Participates in Performance Improvement activities when requested.
• Works well independently and within the Interdisciplinary Team structure.
• Promotes a team approach through cooperation, mutual respect, flexibility and dependability.
• Ensures all regulatory standards for State, Federal and CHAP are met.
• Assumes responsibility for on-going personal development and continuing education.
• Completes monthly and annual training as assigned by the Governing Board, Director of Human Resources and/or Director of Nursing.
• Creates opportunities for new referrals and referral relationships when representing the company in the community.
• Supports the philosophy, objectives and mission of BeLoved Hospice.
• Stays current with all mandatory agency requirements.
• Attire to be consistent with the BeLoved Hospice dress code policy.

Requirements

HIPPA Requirements:

The Medical Supply Technician may have access to PHI during their day-to-day activities.  The Medical Supply Tech may use this information to prepare medical supplies and equipment for drop off, to communicate patient needs to clients, CNAs, and RN Case Managers; to keep the organization of medical supplies up to date for business operations.

Knowledge, Skills, and Abilities:

• Ability to learn about hospice supplies and their purposes
• Interest in the medical field and opportunities for growth
• Knowledge on hospice workflow and the medical field
• Ability to communicate with diverse groups and medical staff
• Ability to delegate complex tasks to the appropriate staff member
• Experience in Microsoft Suite

Education and Experience:

• High School Diploma, GED, or 1+ years of similar work experience
• Must possess organizational skills, attention to detail, and excellent communication skills.
• Must possess a reliable form of transportation
• Must possess a valid Driver’s License with a clean record
• Must possess auto insurance
• Customer service experience
• Prior experience working in the medical field, working with medical equipment, or knowledge of medical supplies and equipment preferred
• Prior experience delivery driving preferred

Physical/Safety Requirements:

• With assistance, incumbents must have the ability to lift, carry, push, pull and handle awkward sized/shaped durable medical equipment that weights between 90 lbs. and 120 lbs. Generally, this may occur 2-5 times per week
• Utilizes appropriate PPE as needed
• Comfortable driving in all weather conditions
• Ability to sit, stand, be mobile and operate a vehicle for extended periods of time
• Follow the designated plan of action in the event of a fire or other emergency
• Strength to carry medical supplies equaling up to 75lbs
• Follows health and safety protocols for transporting and caring for sterile medical equipment and supplies
• Must be able to lift, kneel, squat, and carry equipment
• While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles, work- related stresses, and driving hazards. The individual may be required to drive to meetings with clients or health care professionals. The individual may be required to drive to patient’s homes. The noise level in the work environment is usually minimal.
• Utilize appropriate basic office equipment

Equipment Used:

• Cellular Device
• Automobile
• Computer
• Box Cutter
• Handtruck Dolly

Benefits

• Group Health Plan Medical Coverage, Dental, and Vision
• Employee Assistance Program, Life & AD&D Insurance at no cost to you
• Supplemental health benefits such as hospital confinement, accident insurance, and more
• 401(k) with employer match
• Mileage reimbursement
• Education reimbursement opportunities 
• Eight Paid Holidays
• PTO accrual of 120 hours per year
• Free Gym Membership
• KATANA safety device and support 
• and more!