HR Caregiver Relationship Manager

WHO YOU ARE

We seek out people who are:

• Driven by an inner sense of purpose to impact others
• Driven by a collaborative, whatever-it-takes, get-it-done mindset
• Driven by a commitment to excellence in their role
• Are pro-active, innovative, and experts in their own unique areas

WHO WE ARE

At Caring for Family of Companies, a family-owned and family-focused organization, we pride ourselves on cultivating a team of compassionate, driven team members who embody our mission of providing the highest caliber of caregiving services to Clients across the numerous regions we serve. We are dedicated to creating a supportive work environment and valuable careers – and we’re proud of our tight-knit team that furthers our mission to make a difference in each community we serve. Learn more about how we’re raising the bar in new ways at: https://www.youtube.com/watch?v=9RuitZ9CoKk.

ROLE RESPONSIBILITIES

You are responsible for overseeing all aspects of Caregiver management. This includes training, record-keeping, mentoring, retention, and discipline. Success in this role is based on your ongoing professional development of your team, creating optimal utilization rates of your workforce, sound management, strong retention rates, and compliance. Your duties will include the following:

• Provide leadership and guidance to support the professional development of Caregivers through mentoring and performance feedback
• Host and Teach the Caregiver Orientation sessions for all new hires
• Oversee initial and annual training requirements for Caregivers.
• Optimize the utilization of the workforce, ensuring high value for each position 
• Ensure complete and accurate files for all Caregiving staff.
• Reconcile/audit data, ensuring comprehensive documentation within HRIS system
• Outreach with regular touchpoints for Caregivers, encouraging strong retention rates and relationship building/support
• Conduct Annual Performance Reviews 
• Develop and implement Performance Improvement Plans
• Assist in processing Worker's Compensation and Unemployment claims
• Assist in Verifications of Employment – including EVV Reports
• Conduct investigations and/or disciplinary sessions
• Offboard Caregivers for resignations and terminations

Requirements

ROLE QUALIFICATIONS

• Have a high value for innovation, streamlined processes and efficiency
• Demonstrate a pro-active and solution-oriented mindset
• Have excellent written and oral communication articulation in English
• Demonstrate accuracy and attention to detail, maintaining accurate records and documentation
• Possess intuitive. strategic, and organized project management skills
• Have excellent professional collaboration skills and team mindset
• Have a results-driven, task-oriented approach
• Utilize excellent time management skills, meeting deadlines, and handling multiple tasks in a fast-paced environment
• Demonstrate strong interpersonal, discretion, and judgment skills
• Have proficiency with technology and electronic devices
• Demonstrate sense of warmth, welcome, and professionalism
• Demonstrate strong commitment to compliance
• Knowledge of best practices for handling PHI in compliance with HIPAA regulations

EDUCATION AND EXPERIENCE

• Ideal candidates have 2 years of experience in customer service or human resources
• Ideal candidates will have a bachelor’s degree in human resource, people operations, or a related field.

Benefits

When working in a role with Caring for Family of Companies, you’re responsible for upholding and supporting our mission. As such, it is our honor to support you with the following benefits:

• Quarterly performance-based bonuses
• Paid Time Off and Paid Holidays
• A Bonus Personal Celebration Day – to use on a day of your choosing!
• Health insurance: Up to 100% company contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed
• Dental Insurance
• Vision Insurance
• 401K Retirement Program - with Employer Match
• No-Cost Telehealth Appointments for you AND your household to obtain healthcare on your schedule
• No-Cost Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7
• Need-based Caring Forward Contribution Funds – financial assistance when you need it most
• Pet Insurance – peace of mind that your pets will have the care they need
• Ongoing Career Enrichment - educational opportunities, and leadership coaching
• No Cost Comprehensive Training and Orientation – with Lunch on us!
• A Family-First, Family-Focused Culture – and a supportive team to work alongside!