Direct Support and Quality Assurance Manager

UCP Oregon helps adults who experience disabilities to live the life of their dreams—whether that’s living independently, working in a great job, or pursuing their interests and hobbies. We encourage a culture of IDEAS (Inclusion, Diversity, Equity, Accessibility, and Support) and are working towards building a diverse and inclusive workforce to represent and empower the community we support.

We are currently seeking a Direct Support and Quality Assurance Manager for our Community Services Department. As a Substitute Support and Quality Assurance Manager, you will oversee the On-Call Direct Support staff (Substitute Support Professional) needs for the Community Services Department and implement quality assurance strategies and plans that are consistent with Oregon Administrative Rules and Department values.  You will also support the onboarding and entry of new customers, associated service plans, and caseload coordination.

• Serve as a member of UCP’s management team, helping set the direction of the agency and its goals.

• Supervise a team of On-Call Direct Support staff (Substitute Support Professionals) while hiring, coaching, managing performance, and creating personnel documentation. 
• Lead department-specific trainings including THERAP, Caseload Coordinator, Foundations Books, Financial Books, Home Books, Substitute Team Supports, Emergency Pager, and Individual Support Plans.
• Coordinate intensive paperwork, including case files, progress notes, billing documents, and Individual Support Plans, prior to the identification of permanent Coordinator.
• Provide quality assurance and oversight for program documentation including individual financial, residential, and home books.
• Coordinate and communicate with a wide variety of stakeholders, including the people being supported, family members, county case managers, and other service providers.
• Coordinate the Foundations emergency pager system.
• Carry an administrative pager 4-5 times a year for a week at a time, during which you will respond to critical issues and emergencies up to 24 hours a day.
• Provide ongoing support to customers by prioritizing and implementing strategies to ensure their needs and goals are met.

Hours & Location:

• Your schedule will be reasonably flexible and self-directed, but will typically be Monday through Friday between the hours of 8am to 5pm, with occasional evenings and weekends particularly when you carry the administrative pager (4-5 weeks per year).
• This position requires that you work in our office located near NE 102nd Avenue & Burnside during your training period. After your training period, a hybrid work schedule (x days in office, x days at home or in the field) will be considered.

Requirements

• Bachelor's degree and 2 years work experience in developmental disabilities, social services, mental health, or related field; or 5 years work experience in developmental disabilities, social services, mental health, or related field.
• Able to drive on the job which means that you are at least 18 years old (a requirement of our auto insurance company), have a reliable personal vehicle, a valid driver’s license, auto insurance, at least 3 years driving experience, and a relatively clean driving record.
• Able to pass a reference check, a physical with a lifting test of 50 lbs, and a criminal history background check.
• At least two years of demonstrated experience supervising and leading other employees, preferably in the non-profit industry.
• Demonstrated experience balancing multiple work demands.
• Demonstrated ability to prioritize, meet deadlines, and make strategic decisions.
• Demonstrated ability to communicate, relate, and connect to people within a diverse workforce.
• Ability to work a flexible schedule and respond to last minute scheduling needs for team members and service recipients.

Preferred Qualifications:

• Experience with the State of Oregon’s developmental disability program, rules and regulations.
• Some background in residential services (such as supported living and/or group homes or adult foster adults).
• Experience drafting and updating Individual Support Plans.

Benefits

• $55,623 to $68,219 annual salary DOE; exempt from overtime. Annual wage increase based on satisfactory performance.
• Great medical, vision, prescription, and alternative care coverage (including massage therapy and naturopathy) for employee, spouse/domestic partner, and children.
• 4 weeks of paid time off, rising to 5 weeks after 5 years of service at UCP.
• 11 paid holidays off per year.
• 1 paid day off for each week you are on-call (4-5 days per year).
• 401k retirement plan with up to 4% employer match.
• Mileage and expense reimbursement.
• Partial cell phone reimbursement.
• Paid 8-week sabbatical after 10 years of serving in a management role.
• Fun, casual work environment, with lots of opportunities for advancement and growth, at one of the top-ranked non-profits in Oregon.