Collection Specialist

The Collection Specialist will work as part of the Finance team to resolve overdue bills and collect payments from customers. This position ensures those responsible for unpaid bills are contacted and maintains a balance between building trustful relationships and ensuring timely payments are received. This position will work cross functionally with accounting and finance teams and reports directly to the Credit Analyst.

Requirements

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status

Experience Required:

• 1-2 years of experience as a collection specialist
• Proficiency utilizing financial software
• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Familiarity with laws related to debt collection (e.g. FDCPA)
• Working knowledge of MS Office and databases

• Comfortable working with targets

Competencies Required:

• Detail oriented, strong eye for errors and inconsistencies
• Strong analytical and problem-solving skills with ability to work independently
• Excellent written and verbal communication skills
• Technical aptitude, strong understanding of principles and mechanics for effective data structure and analysis
• Patience and ability to manage stress
• Skilled in negotiation

• Strong ability to prioritize tasks
• Professional working with various levels of management and cross functionally throughout organization

Education and Abilities Required:

• High School Diploma required
• Bachelor’s Degree in Accounting or related field strongly preferred

Physical Requirements:

• Ability to occasionally lift office products and supplies weighing up to 20 pounds
• Ability to occasionally move product weighing up to 50 pounds, including lifting, placing, pushing and pulling

Work Environment:

• Ability to remain at a stationary position 50% of the time

This position requires onsite attendance and is not eligible for telework

Benefits

• $22-$25 per hour DOE
• Medical, Dental & Vision Insurance
• Retirement: 401(k) matching
• 7 Company Paid Holidays and 1 Float Holiday!
• PTO to support your work-life balance
• Health Savings Account (FSA)
• Dependent Care (FSA)
• Life & Disability Insurance – Basic Life, AD&D, Short- & Long-Term Disability and more!

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Mitchell Lewis & Staver provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.