Client Service Rep

Roger Langeliers Construction Co. is seeking a motivated and customer-focused individual to join our team as a Client Service Rep. As a Client Service Rep, you will play a key role in providing exceptional service to our clients and ensuring their satisfaction throughout their interactions with our company. This position offers the opportunity to contribute to the success of our organization while working in a collaborative and supportive environment.

Responsibilities

• Handle incoming client inquiries and provide prompt and accurate responses
• Communicate effectively with clients to understand their needs and address any concerns or issues
• Provide product and service information to clients
• Assist clients in navigating our website and online platform
• Process client orders and payments accurately and efficiently
• Maintain accurate and up-to-date client records and documentation
• Liaise with internal teams to ensure timely and satisfactory resolution of client inquiries

Requirements

• Previous experience in customer service or a related field
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to prioritize and manage multiple tasks effectively
• Proficiency in using customer service software and tools
• Highly organized with great attention to detail
• Ability to work independently and as part of a team