Client Care Coordination Manager

WHO YOU ARE - we seek out people who are ...

• Driven by an inner sense of purpose to impact others 
• Driven by a collaborative, whatever-it-takes, get-it-done mindset
• Driven by a commitment to excellence in their role 
• Are pro-active, innovative, and experts in their own unique areas 

WHO WE ARE - at Caring for Family of Companies, a family-owned and family-focused organization, we’re cultivating a team of mission-focused, driven experts who embody our vision and culture of providing the highest caliber support to the numerous Entities, Employees, and Clients that we serve. We are dedicated to creating an invigorating and purpose-filled work culture and valuable careers for every member of our team of leaders. 

Learn more about how we’re raising the bar in new ways at: https://www.youtube.com/watch?v=9RuitZ9CoKk. 

ROLE RESPONSIBILITIES: The Client Care Manager is dedicated to compliance, case management, quality care, care coordination and evaluation, scheduling, and following highly-organized and detail-oriented processes. Your duties will include the following: 

• Provide excellent record-keeping and information management 
• Coordinate and evaluate care and services to Clients
• Cultivate a hospitable, welcoming, solution-oriented approach to care services 
• Provide ongoing case management and support
• Provide next level customer service, assisting customers with a professional, welcoming demeanor 
• Functioning as a right hand assistant to the Executive Director
• Maintain complete and organized files and records 
• Conduct ongoing Client satisfaction, service, and care evaluation by person and via phone 
• Provide continual support to Office 
• Optimizing service hours and scheduling Caregivers and Clients as needed
• Assist with events and orientations 

Requirements

ROLE QUALIFICATIONS 

• Have a high value for innovation, streamlined processes and efficiency  
• Demonstrate a pro-active and solution-oriented mindset
• Have excellent written and oral communication articulation in English 
• Demonstrate accuracy and attention to detail, maintaining accurate records and documentation
• Possess intuitive. strategic, and organized project management skills  
• Have excellent professional collaboration skills and team mindset
• Have a results-driven, task-oriented approach 
• Utilize excellent time management skills, meeting deadlines, and handling multiple tasks in a fast-paced environment
• Demonstrate strong interpersonal, discretion, and judgment skills 
• Have proficiency with technology and electronic devices
• Demonstrate sense of warmth, welcome, and professionalism 
• Demonstrate strong commitment to compliance 
• Knowledge of best practices for handling PHI in compliance with HIPAA regulations
• Bachelor's Degree Preferred

Benefits

COMPREHENSIVE WELLNESS PORTFOLIO - In your role with Caring for Family of Companies, you’re responsible for upholding, executing, and supporting our mission.  As such, it is our honor to support you with: 

• Quarterly Performance-Based Bonuses 
• Paid Time Off and Paid Holidays
• A Bonus Personal Celebration Day – to use on a day of your choosing! 
• Health insurance: Up to 100% company contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed
• Dental Insurance and Vision Insurance 
• Company Paid $25,000 Life Insurance Policy 
• 401K Retirement Program - with Employer Match 
• No-Cost Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7
• Need-based Caring Forward Contribution Funds – financial assistance when you need it most 
• Pet Insurance – peace of mind that your pets will have the care they need
• Professional Development – ongoing education, wraparound support, and leadership coaching 
• A Next-Level, Comprehensive Training and Orientation Week – with Lunch on us!
• A Family-First, Family-Focused Culture – and a supportive team to work alongside!