Account Support Manager

We are seeking a Account Support Manager to join our dynamic team. The Account Support Manager will play a crucial role in supporting our sales efforts by managing proposal generation, CRM activities, and ensuring seamless communication between sales, production teams, and clients. This role requires a deep understanding of the video games business, strong sales support skills, and exceptional organizational abilities. As a key player in the gaming industry, we are committed to delivering high-quality solutions that enhance our clients' gaming experiences.

Requirements

Key Responsibilities:

Proposal Generation:

• Identify client priorities through client requirements and market research.
• Create and execute a project plan for proposal development.
• Act as the primary point of contact for various service line contributors during proposal creation.
• Collaborate closely with the proposals team to ensure the integrity and accuracy of proposals.
• Gather and communicate follow-up questions and clarifications to Business Development (BD) teams.
• Ensure proposals and presentations align with client expectations.
• Report proposal progress to the Senior Vice President (SVP) of Americas.
• Submit final proposals for consideration to the SVP of Americas.

CRM Management:

• Hands-on experience with CRM systems; responsible for archiving documentation and data.
• Maintain and update Partner account data in the CRM.

General Responsibilities:

• Liaise with Sales to ensure accurate and updated data records.
• Responsible for updating data related to incoming prospective work.
• Develop and maintain templates for proposals and presentations.
• Proficiency in MS Office Suite, particularly MS PowerPoint, Word, and Excel.
• Demonstrate in-depth understanding of sales principles and customer service practices.
• Excellent communication skills; ability to articulate complex ideas effectively.
• Strong analytical and multitasking abilities.
• Exhibit teamwork and leadership skills to collaborate across departments.

Additional Responsibilities:

• Utilize creative design skills to produce professional layouts in PowerPoint or similar software.
• Tailor generated content to target audiences within the gaming industry.
• Highly organized and self-driven; capable of managing key deadlines set by SVP or Sales Team.
• Serve as the primary contact for proposal production, quotes, and RFPs in the Americas.
• Collaborate with sales leaders, production stakeholders, Pre-Production, and other subject matter experts to complete deliverables.

Qualifications:

• Bachelor’s degree from a 4-year university.
• Prior experience in the games industry is highly preferred.
• Background in Sales Support is strongly desired.
• Minimum 3 years of experience in a similar role; 5 years preferred.
• Proven work experience as a Sales support specialist or Sales support associate.
• High awareness of the video games business including publishers, developers, and industry trends.
• Understanding of outsourcing services, particularly in testing, localization, customer support, art, and co-development.
• Familiarity with efficient customer support and sales strategies.
• Experience with CRM systems and data management.
• Fluent in MS Office Suite (PowerPoint, Word, Excel).
• Ability to work effectively in a fast-paced, collaborative team environment.
• This position is remote, with up to 30% travel required.

Attributes:

• Strong attention to detail and organizational skills.
• Ability to thrive in a deadline-driven environment.
• Strategic thinker with problem-solving skills.
• Demonstrated leadership and teamwork capabilities.
• Passion for the gaming industry and a drive to succeed in a competitive market.

Benefits

Bonus Features (What We Can Do For You)

• Medical Plan
• Vision Plan
• Employer Paid Life Insurance
• Employee Assistance Program
• 401K w/ Matching Contribution
• Paid Company Holidays
• Paid Time Off
• Paid Parental Leave
• Testronic Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Testronic Inc. is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact USHR@testroniclabs.com.