Workflow Optimization Manager

About Lumata Health

Blindness is a devastating—but largely preventable—consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. These debilitating diseases are expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped, preserving vision and extending healthspan. But doing so requires tailored, timely, and intelligent engagement throughout the patient’s lifelong care journey. That’s where Lumata comes in.

Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health’s Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement by our team of JCAHPO-certified ophthalmic care coaches. Lumata takes a holistic approach to care—combining behavioral and psychosocial information with clinical data to create tailored, high-impact patient engagements. In addition to promoting adherence, we help patients overcome barriers to care by assisting with things like financial assistance programs, prescriptions and refills, insurance issues, transportation to visits, understanding their disease and care plan, and coordinating care with other providers.

With direct medical record access to hundreds of thousands of patients with vision-threatening chronic eye diseases and partnerships with over 1,400 eye care specialists in 34 states, Lumata Health is helping people affected by chronic eye conditions live healthier, longer lives. 

We’re looking for caring and committed teammates to join our mission of helping people see the world. If you’re passionate about stopping preventable blindness, we hope you’ll apply. 

This role is 100% remote with no face-to-face contact with patients.  We have a “remote first” environment and are proud to have team members located nationally.

In addition to applying, we ask that you please complete a brief Culture Index assessment to be considered for the position. An email with a link to the survey will be sent upon submission of your application.

Position Overview

The Workflow Optimization Manager is responsible for driving continuous improvement in clinical workflows and departmental policies by utilizing data-driven insights and fostering cross-functional collaboration. The goal is to enhance operational efficiency and support the delivery of exceptional patient care, all in alignment with Lumata’s strategic objectives.

Reports to: Director of Clinical Operations
Job Type: Full-time
FLSA Status: Exempt
Schedule: 8 hour shift, Monday to Friday

Essential Functions

Workflow Analysis and Improvement

• Conduct comprehensive assessments of current workflows to identify inefficiencies and opportunities for improvement.
• Design and implement optimized workflows to enhance productivity, clinical accuracy, and overall operational efficiency.
• Track and measure the impact of workflow changes on team performance and patient outcomes.
  

Policy Development and Implementation

• Collaborate with the Clinical Compliance Officer, HR, and other stakeholders to develop, update, and communicate departmental workflows and policies related to product changes, ensuring compliance with organizational standards and regulatory requirements.
• Ensure that all updated policies are effectively communicated, documented, and that necessary training is provided to impacted teams.
  

Strategic Planning and Program Development

• Develop and implement clinical programs that align with Lumata’s strategic goals, focusing on improving patient care quality and operational efficiency.
• Conduct market research and analyze industry trends to identify opportunities for new programs or improvements to existing ones.
• Define clear program objectives, timelines, and success metrics to measure the impact.
  

Project Management and Execution

• Lead the execution of clinical strategy projects, ensuring alignment with business goals, timelines, and budgets.
• Coordinate with clinical, compliance, and operational teams to seamlessly integrate new programs into existing workflows.
• Provide regular progress updates, identify challenges, and report outcomes to senior leadership.
  

Cross-Functional Collaboration

• Collaborate with clinical, operational, and development teams to ensure workflow optimization aligns with organizational objectives and clinical standards.
• Maintain regular communication with departmental leads to ensure product development stays on track and any issues are addressed promptly.
  

Stakeholder Engagement

• Gather and analyze feedback from internal and external stakeholders regarding workflows and policies.
• Present findings and improvement recommendations to leadership and relevant teams for action.
  

Risk Management

• Identify potential risks associated with product changes and develop mitigation strategies to ensure project success.
• Actively monitor product risks and address issues as they arise to keep projects on track.
  

Performance Metrics and Reporting

• Establish metrics to evaluate the effectiveness of optimized workflows.
• Prepare and present reports on workflow efficiency, policy updates, and stakeholder feedback to management.
  

Training and Support

• Work with the training department to develop materials and resources to support staff in adopting new workflows and policies.
• Provide ongoing support and guidance to team members on workflow optimization strategies.
  

Continuous Improvement

• Participate in training sessions and offer feedback for enhancing processes.
• Actively seek opportunities to improve product management practices and contribute to the organization’s growth.

Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred.

• Minimum of 5 years in process improvement, clinical operations, or workflow analysis.
• Proficiency in process mapping tools, data analysis software, and Microsoft Office Suite.
• Strong verbal and written communication skills, with the ability to effectively present findings to diverse audiences.
• Excellent analytical thinking and problem-solving capabilities to assess workflows and recommend solutions.
• Ability to build relationships and collaborate effectively with cross-functional teams.
  

Core Competencies

• Workflow Optimization
• Analytical Thinking
• Problem-Solving
• Communication
• Collaboration
• Adaptability
• Time Management
• Change Management
  

Physical requirements

• Must have a home office that is secure and free of distractions (HIPAA-compliant workspace)
• Prolonged periods of standing, sitting at the desk and working on a computer
• Must be able to hear, speak, call and virtually meet

Benefits

At Lumata Health, we know you are more than just an employee. Your health and happiness is important to us. We offer medical insurance for full time employees, 8 paid holidays, and discretionary time off (DTO). As we grow, so will our benefits package. We hope you’ll be a part of that growth!

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Employee Wellness Program

Work Environment
Lumata is pleased to provide a remote working environment for their team members.  In order to perform the essential functions of this job, remote connectivity is essential.  You will need a dedicated remote workspace with either a cable or fiber optic internet connection offering a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person asking your network.  

Your workspace should be private and offer a low noise level conducive with managing frequent professional conversations and virtual meetings.  It is also critical that your workspace be HIPAA compliant.  For example, you will want to ensure access to  your company-issued PC is restricted, as you may be handling confidential and privileged data at times. You are typically expected to have your camera on during virtual external and internal meetings, therefore, your surroundings should be optimized for privacy.

Our Culture

At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.

Collaboration: Stay connected through regular team meetings and open communication.

Inclusivity: A diverse team where everyone feels welcome and valued.

Fun Culture: Engage in chats centered around health, wellness, celebrations, and more.

Recognition: Regular feedback, performance incentives, and growth opportunities.

Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized.

Diversity Creates a Healthier Atmosphere

Lumata Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are an equal opportunity employer that values diversity at all levels.  All individuals are encouraged to apply.  If you need assistance or an accommodation due to a disability, you may contact us at:  hr@lumatahealth.com (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position. 

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

**For application status, please email: hiring@lumatahealth.com (No phone calls please). Due to an increase in fraudulent activity, please verify any communication is coming from our domain ending in lumatahealth.com, and not a similar domain.

Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health.  Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. 

Disclaimer:
This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.

The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification.  The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required.  All employees may be required to perform duties outside their normal responsibilities from time to time, as needed.  With the evolution of the organization and this role, the responsibilities of this position may change at any time.