Warranty Associate

Optimum RV is a premier RV dealership committed to providing quality service and a wide selection of recreational vehicles. We are looking for an organized and dedicated RV Warranty Associate to join our team.

Responsibilities:

The Warranty Associate is responsible for managing and processing warranty claims, handling customer inquiries, and ensuring the smooth administration of warranty-related processes.  The primary duties will include:

·       Receive, review, and process warranty claims submitted by customers, dealers, or service technicians.

·       Ensure all claims are complete, accurate, and comply with warranty guidelines set by the manufacturer or company policy.

·       Verify warranty eligibility, including confirming the product serial number, purchase date, and warranty coverage.

·       Create, track, and manage warranty claim records in the system.

·       Maintain organized records of all warranty claims, correspondence, and approvals.

·       Ensure warranty claims are processed in a timely manner, meeting all internal and external deadlines.

·       Update databases and systems to reflect approved or denied warranty claims.

·       Prepare reports on warranty claims, trends, and outstanding issues.

·       Communicate with customers and vendors regarding warranty eligibility, claim status, and resolutions.

·       Act as a liaison between the service department and the manufacturer to resolve warranty disputes or escalations.

·       Collaborate with the service or repair department to ensure warranty repairs are completed according to manufacturer standards.

·       Work with suppliers or manufacturers to obtain replacement parts, credit approvals, or service support when necessary.

Requirements

Minimum Qualifications:

·       High school diploma or equivalent (required). Associate degree or higher preferred.

·       2+ years of experience in warranty administration, customer service, or a related field.

·       Familiarity with warranty policies, procedures, and industry regulations is a plus.

·       Proficient in using warranty management software, ERP systems, or other relevant software (e.g., Microsoft Office Suite).

Essential Characteristics:

Reliable: We do what we say we're going to do, when we say we're going to do it... every time.

Humble: We are trainable, coachable, and confident... not arrogant.

Hustle: We are self-motivated, driven and never satisfied.

Team Player: We are stronger as one. We help each other, regardless of department or position.

Loyalty: We are committed to the success of the company through ups and downs because this is our career.

Benefits

• Competitive wages
• 401K
• Medical insurance
• Dental insurance
• Vision Insurance
• Company-Paid Life insurance
• Supplemental Life Insurance
• Short- & Long-Term Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• EAP
• Wellness Program including Gym Reimbursement
• Vacation, Personal Time & Holiday pay

Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.