Training Specialist (Internal Applicants Only)

About Lumata Health

Blindness is a devastating—but largely preventable—consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. These debilitating diseases are expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped, preserving vision and extending healthspan. But doing so requires tailored, timely, and intelligent engagement throughout the patient’s lifelong care journey. That’s where Lumata comes in.

Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health’s Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement by our team of JCAHPO-certified ophthalmic care coaches. Lumata takes a holistic approach to care—combining behavioral and psychosocial information with clinical data to create tailored, high-impact patient engagements. In addition to promoting adherence, we help patients overcome barriers to care by assisting with things like financial assistance programs, prescriptions and refills, insurance issues, transportation to visits, understanding their disease and care plan, and coordinating care with other providers.

With direct medical record access to hundreds of thousands of patients with vision-threatening chronic eye diseases and partnerships with over 1,400 eye care specialists in 34 states, Lumata Health is helping people affected by chronic eye conditions live healthier, longer lives. 

We’re looking for caring and committed teammates to join our mission of helping people see the world. If you’re passionate about stopping preventable blindness, we hope you’ll apply. 

Position Overview

The Training Specialist at Lumata Health plays a pivotal role in developing and empowering Care Coaches to deliver exceptional patient care. This position focuses on designing and implementing training programs that equip Care Coaches with the essential skills and knowledge needed to excel in their roles. The Training Specialist will manage comprehensive onboarding, targeted coaching, and continuous support to ensure Care Coaches are prepared to meet their position's demands and contribute to Lumata’s mission of preventing blindness. This role also includes monitoring Care Coaches' quality and productivity, providing ongoing feedback, and maintaining high standards across the Clinical Operations department by fostering a culture of continuous learning and development.

Job Type: Full-time

FLSA Status: Non-Exempt

Compensation: $24-$28/hr.

Schedule: Monday to Friday; Work schedules may vary based on company needs, with the earliest shift starting at 8:00 am EST and the latest ending at 6:30 pm EST.

Remote: Yes

Department: Training and Development

Reports to: Manager of Training and Development

In addition to applying, we ask that you please complete a brief Culture Index assessment to be considered for the position. An email with a link to the survey will be sent upon submission of your application.

Essential Functions

Training Program Development & Maintenance

• Develop and maintain up-to-date training content aligned with Lumata’s standards and mission.
• Identify and address training needs within the Clinical Operations department.
• Resolve training-related issues and adapt programs as necessary.
  

Communication & Collaboration

• Maintain clear and effective communication with leadership, management, and team members.
• Collaborate with various teams to enhance and tailor training programs.
• Ensure open and effective communication channels with new hires.
  

Professionalism and Adherence to Core Values

•   Demonstrate professionalism in all interactions according to Lumata’s standards.
•   Uphold and model Lumata Core Values in daily tasks and interactions.
•   Foster a positive work environment that aligns with Lumata’s mission and values.
  

Quality and Productivity Evaluation

• Communicate quality and productivity expectations to new hires.
• Evaluate new hire performance within their first 30 days and provide necessary feedback and adjustments.
• Identify those who do not meet expectations and provide ongoing training and support as needed.
• Track and report on new hire performance metrics to identify trends and areas for improvement.
  

Onboarding and Training

• Conduct orientation and arrange training schedules.
• Set up shadowing opportunities with seasoned team members.
• Ensure completion of all required training and skills check-offs before transitioning new hires to team pods.
• Develop and implement individualized training plans based on new hire needs and progress.
  

Coaching & Ongoing Support

• Provide 1:1 coaching and answer queries from team members.
• Ensure a smooth transition for new hires into Lumata and remote work environments.
• Maintain accurate records of coaching sessions and new hire folders.
• Address performance issues promptly and provide actionable feedback to support improvement.
  

Other Duties as Assigned

• Perform additional responsibilities as required to support Lumata Health’s goals and objectives.

Requirements

• Healthcare licensure or certification (Ophthalmology experience preferred: COA, COT, COMT).
• 1–3 years Preferred experience in care management, case management, or as a trainer/super-user.
• Proficiency in working with multiple software platforms.
• Experience with CRM or omni-channel service platforms preferred.
• Basic knowledge of Medicare, Medicare Advantage, and related compliance/billing requirements.
• Strong data analysis, attention to detail, and organizational skills.
• Ability to meet goals in a fast-paced, dynamic environment.

Benefits

Work Environment:

Lumata is pleased to provide a remote working environment for their team members.  In order to perform the essential functions of this job, remote connectivity is essential.  You will need a dedicated remote workspace with either a cable or fiber optic internet connection offering a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person asking your network.  

Your workspace should be private and offer a low noise level conducive with managing frequent professional conversations and virtual meetings.  It is also critical that your workspace be HIPAA compliant.  For example, you will want to ensure access to  your company-issued PC is restricted, as you may be handling confidential patient data at times. You are typically expected to have your camera on during virtual external and internal meetings, therefore, your surroundings should be optimized for privacy.

Benefits

At Lumata Health, we know you are more than just an employee. Your health and happiness is important to us. We offer medical insurance for full time employees, 8 paid holidays, and discretionary time off (DTO). As we grow, so will our benefits package. We hope you’ll be a part of that growth!

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Employee Wellness Program

Our Culture

At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.

Collaboration: Stay connected through regular team meetings and open communication.

Inclusivity: A diverse team where everyone feels welcome and valued.

Fun Culture: Engage in chats centered around health, wellness, celebrations, and more.

Recognition: Regular feedback, performance incentives, and growth opportunities.

Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized.

Diversity Creates a Healthier Atmosphere

Lumata Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are an equal opportunity employer that values diversity at all levels.  All individuals are encouraged to apply.  If you need assistance or an accommodation due to a disability, you may contact us at:  hr@lumatahealth.com (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position. 

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

**For application status, please email: hiring@lumatahealth.com (No phone calls please). Due to an increase in fraudulent activity, please verify any communication is coming from our domain ending in lumatahealth.com, and not a similar domain.

Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health.  Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. 

Disclaimer:
This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.

The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification.  The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required.  All employees may be required to perform duties outside their normal responsibilities from time to time, as needed.  With the evolution of the organization and this role, the responsibilities of this position may change at any time.