Monitoring Services Coordinator

Founded in 1984, Firetrol is the national leader in fire protection & life safety services. We are seeking a monitoring services administrator for Firetrol’s office in Oklahoma City, Oklahoma. 

Under the direction of the Security Department Manager, this position will be performing administrative functions in accordance with established procedures. 

The successful candidate will be involved primarily with the duties associated with Monitoring Services, which include:

• Ensuring all necessary documentation is obtained.
• Sending and collecting monitoring agreements for new and existing customers.
• Following up with clients for documentation.
• Reviewing daily reports for potential action.
• Organize and keep records on work performed.
• Providing efficient and professional administrative and clerical service to colleagues.
• Additional duties will be assigned once familiar with our systems and processes.
• Other responsibilities as required to support the business.

Requirements

• Attention to detail is a MUST.
• Ability to learn to use software for the remote programming of communicators.  
• Experience working in the low voltage life & safety systems industry is preferred. 
• Superior organizational abilities.
• Outstanding professional communication skills – written and verbal
• Excellent interpersonal and relationship-building skills – for interacting with customers and employees alike.
• Ability to manage multiple tasks and changing priorities.
• Ability to quickly learn and adapt to multiple business software platforms.
• Strong proficiency with Microsoft Office (Outlook, Excel, Word).
• Experience with Microsoft Great Plains and ServiceTrade software preferred.

Benefits

Firetrol offers competitive wages and top-of-the-line benefits that include health, dental vision, life insurance, short and long term disability, generous paid time off practice and a 401(k) plan with a generous company match and immediate vesting. Additionally, sponsors training and education opportunities. Finally, Firetrol offers career growth opportunities, not just a job.