Hotel Front Desk Agent

The Ellison Hotel is looking for a friendly and detail-oriented Hotel Front Desk Agent to join our exceptional front office team. As the first point of contact for our guests, you will play a critical role in creating a positive first impression and ensuring a smooth check-in and check-out process. Your responsibilities will include welcoming guests, managing reservations, handling inquiries, and providing information about the hotel and surrounding area. The ideal candidate should possess strong communication skills, a customer-centric attitude, and the ability to handle multiple tasks simultaneously in a fast-paced environment. If you are an enthusiastic individual who enjoys interacting with guests and thrives on providing outstanding service, we would love to have you on board at The Ellison Hotel, where your efforts will contribute significantly to our guests' memorable experiences.

Responsibilities

• Greet guests upon arrival with a warm and welcoming demeanor.
• Check guests in and out promptly and efficiently.
• Manage reservations, including updating and modifying bookings as needed.
• Provide accurate information regarding hotel services, amenities, and local attractions.
• Handle customer inquiries and resolve any issues or complaints in a courteous manner.
• Process payments and maintain accurate financial records.
• Collaborate with housekeeping and maintenance staff to meet guest needs.

Requirements

• High school diploma or equivalent; degree in hospitality management is a plus.
• Previous experience in a front desk or customer service role preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking skills with a keen attention to detail.
• Proficiency in hotel management software and MS Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A positive attitude and a passion for delivering exceptional guest experiences.